Amazon Seller Central Operations & Project Manager

Overview

Looking for part-time work (4 hours/day)

at $15.91/hour ($1,399.99/month)

Bachelors degree

Last Active

April 25th, 2024 (yesterday)

Member Since

April 14th, 2017

Profile Description

My tasks on a regular basis are as follows:Customer Service- Responding to customers' emails in a timely manner. I make sure that emails will not go "Over SLA" status that is a response in 1.5 hours.- Creating fulfillment orders for replacements- Issuing refunds- Managing returns- Checking negative reviews - both product reviews and seller feedback, resolves issues so that we can request them to update the review that they left.- Handling inquiries from the customers through EMAIL and CHAT- Feedback Removal RequestSeller Central Backend Tasks:- Removing Unfulfillable Inventory- Monitoring and Tracking Inventory and Sales (Weekly and Monthly Basis)- Creating single-use codes and group codes- Creating promotions- Managing and Creating Shipping Plans- Creating listings and title optimization- Product Uploads (Direct Upload) - Images, Titles, Bullet Points, Description, Backend and more- Updating Listings (backend) - Keywords, Department, Target Audience, Other Attributes, Subject Matter, and moreLaunch and Keyword Research- Research products to launch- Title building - Keyword research- Emails customers to arrange giveaways- Sets giveaways in Amazon and seller central daily- Launches product through Viral launch and Zonblast- Monitors launch and make changes if needed- Track and reports sales, reviews and rankings weekly and monthly basis- Refunds purchases through Paypal- Submit reports monthly in an excel sheet of finished launchTools I am knowledgeable of:- MS Office- Useloom- Helium10- Google Docs and Spreadsheet- Slack- Skype- Whatsapp- Sweetspot finder- Rank scraper- Sponsored spy- Volumetrics- AMZfire- Jungle scout- Sellerise- Mailchimp- Viral Launch & Zon Blast