Overview
Looking for part-time work (4 hours/day)
at $2.48/hour ($240.00/month)
Bachelors degree
Last Active
July 5th, 2026 (9 days ago)
Member Since
August 11th, 2025
Profile Description
Customer service professional with a solid background in client support, team leadership, and performance management in the BPO industry. Experienced in handling diverse customer needs, resolving issues efficiently, and leading teams to exceed service targets. As a former Subject Matter Expert, I specialized in quality assurance, coaching, and delivering actionable insights to enhance service delivery. Also a Licensed Professional Teacher with a TESOL certification, bringing strong communication skills, adaptability, and a passion for helping others—whether in the classroom or in customer care.
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
1. Increased customer retention by delivering proactive after-sales support and timely follow-ups, resulting in higher repeat business. 2. Drove sales conversions by providing accurate, up-to-date information on promotions and product offers. 3. Delivered high-impact support by maintaining expert knowledge of ongoing deals, ensuring timely and relevant assistance.
Marketing » Sales » Order Management
Experience: 1 - 2 years
Experienced in end-to-end order management within the BPO industry, including order processing, validation, fulfillment coordination, and customer communication.
Software » Network Administration » Network Troubleshooting
Experience: 1 - 2 years
Proficient in identifying and troubleshooting order discrepancies, system errors, and delivery issues to ensure smooth and timely resolution.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Proficient in providing excellent email support by responding to customer inquiries through a ticketing system, ensuring timely and accurate communication.
E-Commerce » Order processing
Experience: 1 - 2 years
Experienced in order processing with a strong focus on managing refunds and replacements. Skilled in handling customer requests efficiently, verifying order details, coordinating with relevant departments, and ensuring timely resolution to maintain customer satisfaction.
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 32%
- Influence: 15%
- Steadiness: 27%
- Compliance: 26%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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