Customer Service Advocate | Medical Billing Specialist

I have experience handling three major telco accounts: AT&T, T-Mobile, and Virgin Media UK. My role focused on billing and technical support, where I assisted customers with their monthly bills, service concerns, and guided them through troubleshooting steps to resolve issues. I developed strong skills in customer communication, problem solving, and technical support, ensuring that service interruptions and billing disputes were handled quickly and accurately. My background has given me the ability to handle high‑volume inquiries with patience and efficiency, accurate documentation of customer interactions, and to deliver clear solutions that improve customer satisfaction and strengthen client trust.

I assisted many customers with their accounts, explained bills and service plans, and handled difficult interactions professionally. I am skilled at solving problems, helping people, and ensuring accurate paperwork and payments, and I am comfortable using relevant software systems.

I tracked outstanding claims by following up with healthcare insurance providers, corrected denied or rejected claims, and ensured clinics received payment while adhering to HIPAA privacy rules. My responsibilities also included contacting patients when necessary, particularly for claim denials that required their cooperation, such as updating their coordination of benefits (COB) or completing insurance questionnaires.

At eBay, I worked in both seller and buyer support. For sellers, I assisted with managing their listings, troubleshooting technical issues when needed, and explaining eBay’s fees and policies clearly. On the buyer support side, I helped customers process returns, product inquiries, tracking orders, and resolve disputes in a timely and professional manner.