Healthcare Virtual Assistant – HR & Payroll Specialist

Detail-oriented professional with expertise in healthcare administration, human resources, and payroll management, complemented by creative skills in social media content creation and digital marketing. Experienced in handling confidential personnel records, payroll processing, I-9 verification, retirement plan applications, and compliance tasks, as well as performing medical scribing, insurance verification, transcription, and appointment scheduling. Skilled at leveraging social media platforms to promote healthcare services, engage patient communities, and build brand presence through targeted content creation. Combines administrative precision with creative communication to deliver exceptional results for healthcare professionals and organizations.

Highly detail-oriented administrative professional with extensive experience in HR administration, payroll coordination, and employee records management. Skilled in preparing and sending formal correspondence, drafting clear and professional emails, and ensuring compliance with organizational policies and deadlines. Adept at managing sensitive employee information, processing timecards, handling PTO/UPTO adjustments, and coordinating benefits such as Simple IRA plans. Proficient in tracking certifications, onboarding requirements, and employee documentation to maintain legal and policy compliance. Known for exceptional organizational skills, clear communication, and the ability to follow through on multiple tasks in fast-paced environments.

Accurately documented patient encounters, medical histories, physical examinations, and treatment plans in real time. Transcribed physicians’ notes into electronic health records (EHR) with strict adherence to confidentiality and HIPAA compliance. Reviewed patient charts for completeness, ensuring accuracy and proper medical terminology usage. Assisted healthcare providers in maintaining workflow efficiency by preparing charts, updating records, and managing follow-up documentation. Maintained a high level of attention to detail in fast-paced medical environments, ensuring timely and error-free records.

Edited short-form and long-form videos for social media platforms, enhancing storytelling through effective pacing, transitions, and visual effects. Applied color correction, audio balancing, and graphics integration to produce high-quality, polished content. Optimized video formats and resolutions for various platforms including Facebook, Instagram, and TikTok.

Proven expertise in verifying patient insurance coverage with high accuracy and efficiency. Skilled in interpreting insurance policies, confirming eligibility, and determining benefits for medical services. Adept at coordinating with insurance providers, patients, and internal teams to ensure smooth billing and minimize claim denials. Demonstrated ability to handle high-volume verification requests while maintaining compliance with HIPAA and organizational standards. Recognized as a 3-star trained specialist, reflecting advanced proficiency in insurance verification processes and commitment to delivering exceptional service. Key Responsibilities: Conduct detailed insurance eligibility and benefit checks prior to patient appointments or procedures. Identify coverage limitations, co-pays, deductibles, and authorization requirements. Communicate benefit details clearly to patients and staff. Collaborate with billing departments to resolve discrepancies and prevent claim rejections. Maintain accurate documentation in patient management systems. Stay updated on insurance policy changes and payer requirements.