Results-oriented Scheduling and Administrative Professional with over 3 years of experience coordinating appointments, managing calendars, and supporting healthcare and customer service operations. Skilled in scheduling, client communication, data management, and maintaining accurate documentation while ensuring efficient workflows. Proficient in Google Workspace, Microsoft Dynamics 365, Birdie, and other administrative tools, with a strong attention to detail and the ability to thrive in fast-paced, remote environments across US and UK time zones.
Experience: 1 - 2 years
Proficient in using Citrix to securely access, navigate, and manage remote applications and data, ensuring efficient workflow and compliance with organizational protocols.
Experience: 1 - 2 years
Proficient in using Genesys for handling customer interactions, managing call queues, and optimizing communication workflows to ensure efficient and high-quality service delivery.
Experience: 2 - 5 years
Experienced in using Avaya systems for managing inbound and outbound calls, optimizing call routing, and maintaining clear, efficient communication with clients and team members.
Experience: 1 - 2 years
Proficient in creating, managing, and analyzing data using Google Forms for surveys, feedback, and tracking. Skilled in Microsoft Office tools (Word, Excel, PowerPoint) for documentation, data management, reporting, and presentations with accuracy and efficiency.
Experience: 6 months - 1 year
Skilled in coordinating medical appointments, managing patient schedules, and ensuring accurate prescription and record handling while facilitating smooth communication between patients and healthcare providers.
Experience: 6 months - 1 year
Basic proficiency in Spanish, capable of understanding and communicating simple phrases for everyday and workplace interactions.
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