Results-driven Subject Matter Expert with 9 years of experience in the BPO industry, specializing in escalation handling, training, and scheduling. Adept at delivering high-quality support in fast-paced environments, with a strong focus on problem resolution, team coordination, and process efficiency. Known for excellent communication, time management, and multitasking skills all essential for virtual assistant roles. Highly organized and proactive, with a proven ability to work independently while supporting diverse teams and clients remotely.
Experience: 5 - 10 years
Results-driven Subject Matter Expert with 8 years and 9 months of experience in the BPO industry, specializing in escalation handling, training, and scheduling. Adept at delivering high-quality support in fast-paced environments, with a strong focus on problem resolution, team coordination, and process efficiency. Known for excellent communication, time management, and multitasking skills — all essential for virtual assistant roles. Highly organized and proactive, with a proven ability to work independently while supporting diverse teams and clients remotely.
Experience: 6 months - 1 year
I've been with Ebay for 8 months in their Customer Service Escalation department
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.