Social Media and Email Manager, Lead Generation, Supervisory

I am highly adept at responding to emails with precision and empathy, consistently prioritizing the inputs and concerns shared by clients. My approach centers on crafting thoughtful, solution-oriented replies that not only address the core message but also reinforce a positive and professional image of the company I represent. By tailoring each response with clarity, warmth, and strategic messaging, I aim to foster trust, enhance client satisfaction, and contribute to a lasting, favorable impression of our brand.

My current focus is on lead generation, specifically within the BPO industry here in the Philippines. I work closely with multiple BPO companies, providing them with qualified applicants tailored to their specific hiring needs. This involves: Sourcing candidates through various platforms and outreach strategies, Screening and filtering applicants to ensure alignment with client requirements, Maintaining active communication with applicants by responding to inquiries, offering guidance, and ensuring a smooth application experience. Beyond delivering leads, I prioritize building trust and credibility between applicants and the companies I represent. By fostering clear, empathetic, and consistent communication, I help strengthen the brand image of each client I serve.

I bring over six years of experience in customer service within the BPO industry, where I’ve supported clients across both billing and technical repair concerns. My role involved handling bill explanations and disputes, basic troubleshooting of mobile devices and computers, managing technician requests, and ensuring timely resolution of service issues—all while maintaining a high standard of empathy and professionalism. Throughout my tenure, I was also entrusted with leadership responsibilities, supervising frontline agents and providing coaching to help them meet performance goals. I worked closely with teams to ensure smooth daily operations, foster collaboration, and uphold service excellence. This blend of hands-on support and team leadership has equipped me with a strong foundation in both customer care and operational management.

I have been actively managing social media accounts, ensuring smooth and engaging interactions with the online community. My responsibilities include: - Responding promptly to simple inquiries via PMs or DMs to maintain a responsive and welcoming presence. - Moderating discussions within each thread to keep conversations aligned with the intended topic and purpose. - Filtering and reviewing content based on client specifications, with a strong focus on preventing abusive or inappropriate posts. This role has strengthened my ability to uphold brand integrity, foster respectful dialogue, and create a safe, focused space for audience engagement.

Email management begins with understanding the purpose behind every message that enters the inbox. I consider myself an expert in identifying the appropriate resolution for each email, ensuring that responses are both timely and effective. I’m meticulous about organizing emails and forwarding them to designated folders, maintaining a streamlined system that supports quick access and follow-through. Regular inbox monitoring is second nature to me—I make it a priority to ensure that no message goes unnoticed. Additionally, crafting positive and precise replies is one of my core strengths. I aim to deliver messages that reflect both professionalism and warmth, reinforcing trust and a strong brand image with every interaction.