NetSuite Administrator, Tech Consultant, Tech Support

Overview

Looking for full-time work (8 hours/day)

at $18.75/hour ($3,300.00/month)

Bachelors degree

Last Active

April 29th, 2024 (7 days ago)

Member Since

April 10th, 2017

Profile Description

Seasoned NetSuite Administrator specializing in all sorts of customizations across all NetSuite modules. With expertise in NetSuite Suitebuilder, Suiteflow, SuiteScript, Basic and Advanced PDF/HTML Templates, Dashboards, Report Building, Saved Searches, experienced in SuiteScript and various integrations either directly with NetSuite, or through Celigo's Upgrade to see actual info. Also an experienced Web Developer with very good QA skills, HTML, CSS, and scripting skills, and very good attention to detail, with a proven track record of delivering high quality results and output.

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WORK EXPERIENCE:
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May 2023 to Present - WalkingCo
Title: NetSuite Administrator
• Responsible for the setup, configuration, maintenance, and optimization of NetSuite for the business to ensure smooth operations and business processes.
• Perform NetSuite administrative tasks such as user management, system configuration, customizations, and integrations with third-party  applications.
• Troubleshoot and resolve system issues, working with internal teams and external vendors to ensure timely resolution of problems.
• Work with cross-functional teams to identify business requirements and implement solutions that improve operational efficiency and accuracy.
• Support the accounting team in reconciling accounts, generating financial reports, and ensuring compliance with accounting standards.
• Provide user training and support to ensure optimal use of NetSuite.
• Stay up-to-date with new NetSuite features and functionalities and  provide recommendations to improve business processes.
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August 2021 to April 2023 - Kindred Bravely
Title: NetSuite Administrator
• Oversee NetSuite issues and ensure effective long term problem resolution.
• Implement and oversee workflows, SuiteScript deployments, bundles, SuiteAnalytics and other custom NetSuite features.
• Design and revise NetSuite configuration as needed to meet the needs of the business, including the creation of new fields, workflow rules, custom reports, dashboards, KPI’s, etc.
• Resolve system issues and administer user accounts and permissions.
• Provide NetSuite training and support to all users and departments as needed.
• Customize NetSuite forms, cleanup duplicate and unnecessary custom fields to enhance ease of use.
• Manage new and existing NetSuite integrations (direct integrations or via Celigo’s Upgrade to see actual info), including but not limited to: Avalara Tax, ShipStation, Shopify,  Amazon, Shiphero, Narvar, Veem, Expensify and RFSmart.
• Develop, configure, test, and troubleshoot new integrations.
• Define and establish NetSuite development methodology for continuous improvement of the platform and integrations.
• Respond to team inquiries and resolve issues in a professional and  effective fashion.
• Provide feedback to the company regarding recommended features and enhancements.
• Proactively improve NetSuite instance and team usage.
• Perform other related duties as assigned.
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September 2020 to July 2021 - In8Sync
Title: Project Manager and Project Lead
• Complete responsibility for specific internal In8Sync projects and customers.
• Project review, analysis, and delegation.
• Client implementation.
• Professional services support.
• Project task assignments.
• Project timelines and budget monitoring.
• Managing and documenting related processes.
• Communications with relevant teaUpgrade to see actual infombers and clients.
• Strategizing with internal teams on objectives and key results.
• Executing plans to reach performance targets.
• Contribute to the company as a whole through communication of ideas, practices, and recommendations.
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July 2019 to September 2020 - colette by colette hayman
Title: NetSuite ERP Manager
• Oversee the ongoing development, customization and support of the NetSuite ERP system. Overseeing daily maintenance, system integrations, enhancements, project implementations and maturing our overall software development standards, procedures and lifecycle.
• Provide leadership across all areas of the development process and software development lifecycle.
• Proactively identify and implement efficiency opportunities: analyze processes, recommend improvements, research potential technology solutions, gauge progress against performance metrics and be a catalyst for change.
• Convey strategic ideas clearly and concisely with peers and executive leadership to obtain buy-in on system recommendations & improvements and IT operational processes.
• Provide guidance and expertise with respect to changes, configuration, upgrades and new release management practices.
• Ensure development and process synergy across NetSuite and non-NetSuite domains.
• Define and establish our NetSuite development methodology for continuous improvement of our new ERP platform and integrations.
• Plan, prioritize and implement projects, identifying major milestones and delivery dates, manage scope, track progress to detailed schedules and coordinate resources.
• Conduct post project analysis to identify potential improvement in processes, ensure project goals were met, evaluate cost variances, analyze actual versus projected metrics and determine the overall efficiency of the project.
• Offer support and training to all NetSuite users within the business. Lead the transition from our current consulting implementation partners to internal staff (augmented with contractors as required).
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April 2019 to August 2019 - Upgrade to see actual info
Title: Ecommerce Product Manager, NetSuite Administrator
• Responsible for the management of product listings in the Ecommerce website. Create and manage new and existing customizations within NetSuite for the improvement of internal processes.
• Manage product media sourcing & processing.
• Manage Product, Brand, and Category pages.
• Write SE friendly product descriptions and category descriptions.
• Merchandise products on multiple channels.
• Work with mass updates and product import templates.
• Create, manage and clean up NetSuite customizations (e.g. Workflows, Scripts, Custom Forms, Custom Fields, Custom Searches, etc.) as necessary, for the improvement of internal processes and smooth operations of the company.
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August 2018 to May 2019
Title: Freelance Virtual Assistant and Web Developer
• Remotely handle customer requests and tasks related to social media management, appointment scheduling, WordPress development, blog content management, and/or any other tasks as deemed necessary by the employer.
• Manage Social Media posts on Pinterest, Facebook, Twitter, etc.
• Transcribe audio files for social media, blog content creation.
• Manage, maintain, and create WordPress sites using Divi and Elementor themes.
• Create blog titles, descriptions, and make revisions on existing content.
• Prepare and create PowerPoint presentations and materials as needed.
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September 2017 to July 2018 - Upgrade to see actual info
Title: NetSuite Technical Consultant, NetSuite Administrator
• Responsible for the delivery of complex support cases of customers and Customer Success Consultants submitted for research and resolution. Troubleshoot, debug, and ensure all technical aspects of cases are communicated clearly to customers, Level 1 Support, and Customer Success Consultants, while working with Development and Customer Success teams.
• Interact with customers when necessary, to communicate and guide them to case resolutions.
• Independently manage customer expectations when necessary.
• Collaborate with Customer Success Consultants to analyze needs, and lead sessions to guide or train customers and partners on the company's products.
• Manage multiple customer's cases in different phases of engagement.
• Collaborate with Customer Success Consultants and Development Team to:
  - Troubleshoot customer issues.
  - Beta test new features and releases.
  - Contribute to technical portions of User Guides and Case Studies.
  - Identify new requirements of customers and partners.
  - Be entrepreneurial about research, problem solving, and testing.
  - Have intellectual curiosity for all the company's products.
  - Become a Subject Matter Expert on all the company's products.
  - Set proper expectations on when cases can have a resolution.
  - Keep up with NetSuite platform updates.
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May 2015 to September 2017 - Oracle|NetSuite (Philippines) Inc.
Title: Technical Support Engineer
• Handle inbound calls and online support cases from customers, partners, and internal employees.
• Handle inquiries and major problems involving customization, workflows, scripting, integration, and web services.
• Identify software defects and root cause using available debugging tools, and report to Quality Assurance and Development for confirmation and fixing.
• Identify alternative solutions to defects.
• Review and author solutions and knowledge based articles within area of expertise.
• Document cases through formalized written communication.
• Represent NetSuite to clients as a technical Subject Matter Expert (SME).
• Handle complex cases from advanced users.
• Perform end to end role in resolving software concerns.
• Analyze and troubleshoot application and software to ensure that there are no missing workarounds, and that issues are confirmed defects and are correctly filed.
• Debugging of actual codes/scripts created by the customer and assisting them to determine if it is a product defect or not.
• Work closely with the Quality Assurance, Product Development, and Professional Services teams in resolving complex technical issues and keep priority defects moving.
• Perform highly complex troubleshooting and analysis.
• Differentiate type of defects and work on defect escalations.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Collaborate with internal teams on complex problems.
• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
• Maintain a good overall understanding of application, architecture, and other third party services.
• Ensure good knowledge and understanding of eCommerce best practices (including usability, SEO, fulfillment, etc.) in order to provide holistic support and guidance to clients.
• Enable newly hired support representatives with buddy-up and mentoring sessions to ensure their capabilities are at par with the departmental standards.
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December 2012 - May 2015 - RealPage Inc. (Philippines)
Title: Developer I
• Work with the Cross Browser Development Team in writing, modifying, and maintaining code to ensure cross-browser compatibility.
• Contribute to the development and implementation of an e-commerce browser based system.
• Participate in routine product builds.
• Participate in design and code reviews.
• Participate in internal testing to identify problems early, perform error and stress scenarios.
• Work with Business Analysts to aid in the design of the system.
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December 2012 - May 2015 - Ramon Magsaysay Memorial Colleges (Philippines)
Title: Computer Teacher
• Manage and maintain all computer units in the High School Computer Laboratory of the school.
• Teach basic computer lessons to High School students, particularly, Computer Basics and Essentials, Basic Computer Parts and Components, The Microsoft Office Suite 2007 (Word, PowerPoint, Excel, Access Database, Publisher), HTML and MS-Office FrontPage 2003 for Web Design.
• Teach IT subjects to College students such as, Basic Programming using Microsoft Visual C++ 6.0, and Object-Oriented Programming using Microsoft Visual Basic 6.0, and Microsoft Visual Basic 2010 Express.
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SKILLS:
Advanced - SuiteBuilder, SuiteFlow, HTML, CSS, XML, Computer Hardware
Intermediate - Web Development, JavaScript, SuiteScript, JQuery, Web Services, MSSQL, Oracle SQL, JSON, Adobe Photoshop, Microsoft Office
Basic - PHP, MySQL