Physical Therapist VA and Admin

- Managed customer inquiries via email, providing timely and professional responses. - Assisted with order tracking, account issues, and product information. - Escalated complex cases to appropriate departments while ensuring follow-up. - Maintained accurate customer records in CRM/ticketing systems.

- Managed inbound and outbound calls from therapists, patients, and agencies. - Managed patient scheduling and coordinated therapy appointments. - Handled electronic health records (EHR) and maintained accurate medical documentation. - Supported therapists with referrals, progress updates, and administrative tasks to ensure workflow efficiency.

- Responded to customer inquiries via phone, email, or chat in a professional and timely manner. - Assisted customers with account management, order processing, and follow-ups. - Provided product or service information and guided customers through troubleshooting steps. - Recorded and updated customer interactions in CRM systems for accurate tracking. - Escalated complex issues to the appropriate department while ensuring follow-up. - Processed returns, exchanges, or refunds according to company policies. - Followed up with customers to confirm resolution and improve service experience. - Collaborated with team members to improve processes and enhance customer support.

Recorded detailed patient medical histories and therapist notes. Updated electronic health records (EHR/EMR) with diagnostic information, treatment plans, and follow-up instructions. Assisted the Physical therapist with patient referrals and therapy documentation. Ensured compliance with HIPAA and other patient privacy regulations. Verified patient information and clarified details with providers to maintain accurate records.