Operations/Admin Assistant | Executive Support | Quality Control Specialist

Overview

Looking for part-time work (6 hours/day)

at $5.87/hour ($852.00/month)

Associates degree

Last Active

July 2nd, 2026 (15 days ago)

Member Since

August 6th, 2025

Profile Description

Experienced and results-driven Team Lead with a strong foundation in outbound sales, customer service, technical support, data entry, and chat operations. I bring 5+ years of hands-on experience across telecommunications, energy, and retail industries—consistently delivering high performance in both agent and leadership roles.

Known for my ability to lead by example, I’ve successfully coached and managed cross-functional teams of 10–15 agents, driving improvements in conversion rates, customer satisfaction, and operational efficiency. My strengths include performance coaching, KPI monitoring, conflict resolution, and reporting, paired with critical thinking, multitasking, and a team-first mindset. I’m also skilled in handling escalations, managing logistics, and navigating CRM systems like HubSpot, Live Chat, and Help Desk with ease.

Promoted multiple times due to consistent top-tier results, I’m passionate about mentoring others, refining sales strategies, and ensuring compliance while keeping the customer experience at the center of every solution.