Shopify E-commerce VA | Customer Service & Operations

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

August 5th, 2025

Profile Description

Hi! I'm Miles Yordan -
Shopify E-commerce VA | Customer Service & Operations

With over 3 years of experience in Shopify management, conversion rate optimization (CRO), social media management, customer service, and web design, I help online businesses grow, convert, and retain customers effectively.

Shopify Management

- End-to-end Shopify store management: from business planning to execution
- Product listing, niche and product research, and fulfillment coordination
- Order management: refunds, cancellations, custom order creation, and discount setups
- Site development: editing, customizing themes, and installing Shopify apps
- Adding tracking numbers
- Logistics management and performance monitoring
- Modified Shopify notification emails for better customer experience
- Marketing integrations: Facebook & Instagram shop setup, pixel integration
- Post-purchase strategies: upselling, cross-selling, and retention tactics

Customer Service Operations

- Hands-on email and chat support experience
- Familiar with ticketing systems: HappyFox, Zendesk, Tawk.to, Intercom, Freshdesk
- Expert in handling customer complaints and turning bad experiences into positive ones
- Team leader: train, manage, and monitor a customer support team
- Develop internal SOPs and workflows for efficient customer service

Social Media Management & Marketing

- Content creation and scheduling for Instagram, Facebook, TikTok
- Campaign setup and performance monitoring for brand growth and engagement
- Community engagement and trend-based content planning
- Caption writing
- Hashtag strategy
- Influencer collaboration
- Basic video editing

Other Skills

- Graphic Design
- UI/UX-focused web design
- Photo editing for eCommerce product listings
- Other virtual/admin support tasks