I'm working as Quality Assurance Officer at United Health Group based in Australia. I'm reviewing the patient medical records and medical reports. I ensure that the patient details are match to the authority we have and to our system. Before I was moved to Quality Assurance Team, I was an Administrative Assistant of Case Manager were assisting the Case Officers to follow up, phone calls and providing update to our customer which are the life insurance and law firms.
Experience: Less than 6 months
I ensure the files received from hospital and clinic is correct based on the files we have to our system
Experience: 5 - 10 years
I'm helping to follow up via email and phone calls and sending emails to our clients
Experience: 5 - 10 years
I'm helping both customers & providers by providing update
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