Customer Service and Collections Specialist with 7+ years of call center experience in fraud investigation, financial collections, and escalation handling. Adept at resolving complex customer issues, managing sensitive accounts, and maintaining compliance with company policies. Proven track record of coaching teams, improving customer satisfaction, and delivering results in fast-paced environments. Skilled in conflict resolution, technical support, and client relations, with strong communication and negotiation abilities.
Experience: 2 - 5 years
Experienced in providing high-quality customer service support by managing inquiries, resolving complaints, and ensuring customer satisfaction across phone, email, chat, and in-person interactions. Skilled in troubleshooting issues, processing orders, and guiding customers through products or services.
Experience: Less than 6 months
Experienced in driving business growth through effective lead generation strategies, including prospect research, outreach, and qualification. Skilled in identifying potential clients, nurturing relationships, and creating pipelines of qualified leads for sales teams
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