Carlo

Community Operations Manager

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 11th, 2026 (today)

Member Since

July 25th, 2025

Profile Description

Hi, I'm Carlo! I bring together two backgrounds that most VAs don't have together: structured investigation work and hands-on community management.

For the past year and a half, I worked as an Investigation Associate for Amazon, reviewing 25,000+ cases with a 96% accuracy rate — so I know how to follow process carefully, spot inconsistencies, and make sound decisions even under volume and pressure. Alongside that, I've spent over 4 years building and running an online community from scratch to more than 10,000 members — handling moderation, member support, event planning, budgets, and even leading a small team.

Because of this mix, I'm good at both working with people (helping them, solving problems, keeping things friendly) and following careful processes (double-checking things, staying accurate, doing things the right way). That makes me a good fit for roles like community support, moderation, customer service, admin work, or anything involving reviewing and checking things.

I'm reliable, detail-oriented, and genuinely enjoy learning new tools quickly — I use AI tools like Claude daily to work smarter, not just faster. Looking for a long-term, full-time role where I can bring real ownership to the work, not just tick boxes.

Top Skills

Handled customer and community inquiries end-to-end for 4+ years, resolving support tickets and escalations while maintaining high accuracy standards from formal investigation work at Amazon.

Provided hands-on administrative support including budget tracking, payroll distribution for a small team, scheduling of recurring activities, and organizing systems/workflows to keep operations running smoothly

Experience: 2 - 5 years

Worked remotely as a freelance operations support person for 4+ years, managing day-to-day tasks, communications, budgets, and reporting independently with minimal supervision.

Other Skills

Planned and ran monthly community events and tournaments for 4+ years, handling everything from concept and promotion to budgeting and prize distribution.

Experience: 2 - 5 years

Designed banners and visual assets in Canva for community events and announcements over 4+ years, keeping branding consistent and content visually engaging.

Experience: 1 - 2 years

Logged and tracked case details, budgets, and community records accurately as part of daily investigation and community operations work.

Experience: 6 months - 1 year

Led a small team for 6 months, coordinating tasks, distributing payroll, and keeping everyone aligned and motivated during a demanding period.

Experience: 1 - 2 years

Looked into case details and background information to make accurate, well-supported decisions during investigation work at Amazon.

Planned and scheduled recurring community events and activities, coordinating timing and promotion each month.

Basic Information

Age
22
Gender
Male
Website
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Address
Bacoor, Cavite
Tests Taken
IQ
Score:  111
DISC
Dominance: 39
Influence: 8
Steadiness: 36
Compliance: 17
English
C2(Advanced/Mastery)
Government ID
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