Hi, I'm Carlo! I bring together two backgrounds that most VAs don't have together: structured investigation work and hands-on community management.
For the past year and a half, I worked as an Investigation Associate for Amazon, reviewing 25,000+ cases with a 96% accuracy rate — so I know how to follow process carefully, spot inconsistencies, and make sound decisions even under volume and pressure. Alongside that, I've spent over 4 years building and running an online community from scratch to more than 10,000 members — handling moderation, member support, event planning, budgets, and even leading a small team.
Because of this mix, I'm good at both working with people (helping them, solving problems, keeping things friendly) and following careful processes (double-checking things, staying accurate, doing things the right way). That makes me a good fit for roles like community support, moderation, customer service, admin work, or anything involving reviewing and checking things.
I'm reliable, detail-oriented, and genuinely enjoy learning new tools quickly — I use AI tools like Claude daily to work smarter, not just faster. Looking for a long-term, full-time role where I can bring real ownership to the work, not just tick boxes.
Experience: 2 - 5 years
Handled customer and community inquiries end-to-end for 4+ years, resolving support tickets and escalations while maintaining high accuracy standards from formal investigation work at Amazon.
Experience: 2 - 5 years
Provided hands-on administrative support including budget tracking, payroll distribution for a small team, scheduling of recurring activities, and organizing systems/workflows to keep operations running smoothly
Experience: 2 - 5 years
Worked remotely as a freelance operations support person for 4+ years, managing day-to-day tasks, communications, budgets, and reporting independently with minimal supervision.
Experience: 2 - 5 years
Planned and ran monthly community events and tournaments for 4+ years, handling everything from concept and promotion to budgeting and prize distribution.
Experience: 2 - 5 years
Designed banners and visual assets in Canva for community events and announcements over 4+ years, keeping branding consistent and content visually engaging.
Experience: 1 - 2 years
Logged and tracked case details, budgets, and community records accurately as part of daily investigation and community operations work.
Experience: 6 months - 1 year
Led a small team for 6 months, coordinating tasks, distributing payroll, and keeping everyone aligned and motivated during a demanding period.
Experience: 1 - 2 years
Looked into case details and background information to make accurate, well-supported decisions during investigation work at Amazon.
Experience: 2 - 5 years
Planned and scheduled recurring community events and activities, coordinating timing and promotion each month.
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