Customer service professional with extensive experience supporting customers across retail, e-commerce, health and wellness, and technology industries. Skilled in order management, order tracking, issue resolution, account support, and customer retention. Holds a degree in Information Technology and brings strong problem-solving, communication, and multitasking abilities to fast-paced, customer-focused environments. Adaptable, resourceful, and experienced in remote work, with a commitment to delivering exceptional customer experiences.
Experience: 2 - 5 years
• Supported customers across health and wellness supplement brands, providing assistance with product information, subscriptions, and order-related concerns. • Supported customers across fine jewelry, beauty, fashion, home décor, and lifestyle product categories, delivering a seamless customer experience. • Assisted customers with product inquiries, order placement, order tracking, billing, and account concerns, resolving issues efficiently to ensure a positive customer experience. • Delivered high-quality customer support via phone, email, and live chat in a fully remote environment.
Experience: 2 - 5 years
Ensure that all of the questions and problems of the customers are answered and solved including questions about the products or helping orders being placed.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Respond to customer inquiries and provide technical assistance for smart security devices, such as doorbells and cameras.
Experience: Less than 6 months
I also edit digital products for fun. I’m hoping to turn that hobby into profit.
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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