Donna
Virtual Operations Specialist | Client Support Expert
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $6.56/hour ($1,429.20/month)
Bachelors degree
Last Active
July 25th, 2025 (316 days ago)
Member Since
July 25th, 2025
Profile Description
I’m a results-driven customer support and account management professional with over 4 years of experience in e-commerce, virtual assistance, and team leadership. I've led training programs, supervised agents, and delivered excellent service across platforms like Amazon and Concentrix. Known for being dependable, proactive, and people-focused, I take pride in helping teams grow and customers feel heard. I aim to be known as a reliable, adaptable worker who brings both care and efficiency to every role.
Top Skills
Advertising » Performance Tracking
Experience: 1 - 2 years
I monitored individual and team performance by tracking KPIs, generating reports, and identifying areas for improvement. I regularly provided feedback and used data to support coaching and operational decisions.
Customer Support » Customer Service
Experience: 2 - 5 years
I provided prompt and professional support through chat, email, and calls. I resolved customer concerns, ensured satisfaction, and maintained a positive tone while meeting service quality standards and performance targets.
Coaching » Training and Development
Experience: 1 - 2 years
I conducted onboarding and skills training for new hires, created training materials, and monitored agent performance. I also coached team members to improve service quality and supported continuous learning through regular feedback and development sessions.
Other Skills
Office and Administration » Personal Assistant
Experience: 1 - 2 years
I supported day-to-day tasks such as scheduling, calendar management, travel coordination, and handling communications. I ensured smooth operations by staying organized, responsive, and detail-oriented.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 140
- DISC
- Dominance: 19
- Influence: 7
- Steadiness: 28
- Compliance: 46
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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