I am a flexible, detail-oriented Customer Support and Client Relations Associate with over 6 years of professional experience in voice, chat, and
My core strengths include:
-Excellent English communication and empathetic listening skills
- High proficiency in CRM tools (Zendesk, Voyager, Pension Pro, Vivantio)
- VoIP platforms (RingCentral, Avaya, Webex, Zoom, MS Teams)
-Expertise in handling escalations, account issues, tech troubleshooting, and data entry
-Adaptability to minimal supervision, quick learning, and strong critical thinking
-A reliable team player with solid time management and multitasking ability
-I’m tech-savvy, creative, and have a background in Broadcast Production, with added basic skills in Canva, Adobe Lightroom, and sales tools like Saber.
If you're looking for someone who can start ASAP , communicate well, and handle clients with care and professionalism—I’m ready to help your business grow.
Experience: 5 - 10 years
Worked in the BPO industry for over years via email, chat, phone and back office support.
Experience: 5 - 10 years
Worked in the BPO industry for over years via email, chat, phone and back office support.
Experience: 1 - 2 years
I have over 1 year and 5 months of experience as a Client Relations Associate, providing back-office support through email and data entry. I ensured seamless communication between managers, various business units, and our clients to maintain efficient and aligned operations.
Experience: Less than 6 months
-Completed project -based e-commerce based in US as CSR phone/email/chat -assisting in order taking, modifying, and logistics.
Experience: Less than 6 months
Assisted clients in creating order, modifying and tracking/logistics.
Experience: 1 - 2 years
I worked for one of the most widely used travel agencies in the U.S. and globally, where I gained over 1 year and 6 months of hands-on experience. While I may need a brief refresher, I’m confident I can quickly get back up to speed, having been proficient in using Sabre throughout my tenure.
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