• E-commerce Customer Support (Logistics & Fulfillment)

I have experience providing E-commerce Customer Support, assisting customers with order processing, product inquiries, tracking shipments, returns, and refund concerns. I handled both email and chat support, using CRM tools to manage tickets and ensure timely follow-ups. I’m familiar with the typical flow of online stores and understand the importance of delivering fast, accurate, and friendly service to maintain customer satisfaction. I also worked closely with internal teams to resolve issues related to inventory, delays, and payment concerns.

I worked as a Customer Support Representative for over two years, helping customers with their inquiries, concerns, and shipment tracking under a logistics account (UPS) at Transcom Philippines. My role involved handling calls, emails, and chats, making sure each customer felt heard and assisted properly. I used tools like Salesforce to manage tickets and track interactions. It taught me how to stay calm under pressure, solve problems quickly, and communicate clearly—especially when dealing with urgent or sensitive situations. I always aimed to make every conversation smooth and professional.