Detail-oriented and customer-focused professional with over 15 years of experience in customer service, CRM operations, sales coordination, and administrative support across automotive, telecommunications, and retail industries. Highly skilled in managing customer accounts, maintaining accurate CRM data, handling high-volume inquiries, and ensuring smooth day-to-day operations in fast-paced environments.
Experienced in supporting digital customer platforms, subscription services, and account management systems, including CRM updates, issue resolution, and service activation for connected automotive services (OnStar). Adept at working with internal teams to resolve concerns, maintain data accuracy, and deliver excellent customer experience while following compliance and quality standards.
Strong foundation in administrative support tasks such as scheduling, documentation, data entry, and customer communication. Known for being organized, reliable, and able to manage multiple tasks efficiently with minimal supervision. Seeking a remote Virtual Assistant or Customer Support role where strong communication, CRM experience, and problem-solving skills can add value.
Experience: 5 - 10 years
Experience: 5 - 10 years
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