Ma.
Customer Service Representative | Team Lead | Virtual Assistant | CRM & Administ
Overview
Looking for full-time work (8 hours/day)
at $4.24/hour ($818.18/month)
Bachelors degree
Last Active
July 1st, 2026 (20 days ago)
Member Since
July 22nd, 2025
Profile Description
I am a Customer Service Representative and Virtual Assistant with 8+ years of experience providing inbound customer support, administrative assistance, and team leadership for US and international clients. I specialize in phone-based customer service, handling high-volume inbound calls,
My professional background includes roles as a Customer Support Agent, Subject Matter Expert (SME), and Team Lead, where I managed queue and SLA monitoring, escalations, QA feedback, coaching, performance tracking, and reporting. I am experienced in supporting new hires, improving team performance, and ensuring consistent service quality.
I have strong experience with CRM systems and support tools, including Zendesk, Salesforce, Microsoft Outlook, Microsoft Teams, Slack, and Google Workspace. I am comfortable following SOPs, scripts, and workflows, documenting call notes accurately, updating customer records, and generating reports using Excel or Google Sheets.
In addition to customer support, I have a solid background in administrative support, including data entry, documentation, compliance tasks, scheduling, reporting, and internal coordination. I am detail-oriented, highly organized, and dependable, with a professional and friendly phone presence suitable for US and UK customers.
I am currently based in the UK and available for US, UK, or flexible shifts, including remote and long-term roles. I am tech-savvy, quick to learn new systems, and committed to delivering high-quality customer service and operational support in a remote work environment.
Top Skills
Customer Support » Phone Support
Experience: 2 - 5 years
- Answer inbound calls; assisting customers concerns by providing resolutions and addressing all their concerns experienced using the platform, confirming booking details and providing booking information.
Office and Administration » Administrative Support
Experience: 2 - 5 years
- Assist in preparing and submit reportorial reports to government agencies. - Prepare necessary datas to process business licenses, permits and other government mandatory requirements. - Prepare and file payroll, organized 201.
Other Skills
Customer Support » Sales Support
Experience: 2 - 5 years
- Answer inbound calls by submitting service request and making sure customers are matched with correct service professionals for their home improvements needs.
Customer Support » Customer Relationship Management
Experience: Less than 6 months
- Used internal CRM platforms and tools to track customer interactions, service requests, and updates to maintain accurate data and deliver consistent service.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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