Admin Support & Customer Service

I have over a year of experience providing customer service through email, chat, and phone support. I assisted clients by answering inquiries, resolving concerns, and providing product or service information in a timely and professional manner. I’m comfortable handling CRM tools, live chat platforms, and maintaining a positive tone even under pressure. My focus is always on creating a smooth and pleasant experience for every customer, helping to build loyalty and trust.

I have over 5 years of hands-on experience in bookkeeping, managing day-to-day financial transactions, reconciling bank statements, preparing monthly reports, and maintaining accurate records for small to mid-sized businesses. I am proficient in using QuickBooks Online and Excel. My work includes tracking expenses, handling accounts payable and receivable, and assisting with budget planning. I ensure accuracy, confidentiality, and timely reporting to support business decision-making.

I have over 3 years of experience in fast and accurate data entry across various platforms, including Excel, Google Sheets, and CRMs like HubSpot and GoHighLevel. I’m skilled at organizing large datasets, inputting information with high accuracy, and maintaining data integrity for reports, inventories, and client records. I’m detail-oriented and able to handle repetitive tasks efficiently without compromising quality. I’m also experienced in using data cleaning techniques and verifying information to avoid duplicates or errors.

With over 10 years of experience in English-speaking phone support, I’ve handled both inbound and outbound calls across customer service, sales, and technical support roles. I’m skilled in building rapport, actively listening, and resolving concerns in a professional and friendly manner. My clear and neutral accent allows me to communicate effectively with English-speaking clients from the U.S., Canada, and Australia. I am confident in handling objections, following call scripts, and using call management tools like CRM systems to ensure excellent service and customer satisfaction.

I have over 2 years of experience providing reliable administrative support to business owners and teams. My responsibilities included managing emails, calendars, and documents, organizing online files, booking appointments, and preparing reports. I’m skilled at handling confidential information, multitasking efficiently, and using tools like Google Workspace, Microsoft Office, Trello, and Slack. I always aim to keep operations smooth and organized so my clients can focus on high-level tasks. I’m proactive, detail-oriented, and capable of working independently in a remote environment.