Professional Summary / About Me
Accountancy graduate with 10+ years of experience in operations, financial reporting, and inventory management. Managed a high-volume provincial cooking oil distribution business, overseeing weekly purchase, production, delivery, and cash collection cycles for recurring wholesale clients. Designed MATA – My Automated Tracking Assistant, a workflow system automating inventory, sales, delivery, and financial reporting.
Trained in QuickBooks Online and Xero, with strong Excel, reconciliation, and reporting skills. Detail-oriented, highly organized, and adaptable, with C2 English proficiency. I am ready to contribute to accounting/bookkeeping, virtual operations support, and social media management in remote roles.
Skills / Expertise
Accounting & Bookkeeping – financial reporting, P&L, cash flow monitoring, reconciliations
Inventory & Order Tracking – structured tracking, production monitoring, delivery reconciliation
Financial & Operational Reporting – Excel reporting, dashboards, actionable insights
QuickBooks Online & Xero – trained and ready for application to real-world tasks
Process Automation / ERP Systems – MATA system experience; adaptable to NetSuite or other ERPs
Virtual & Administrative Assistance – task management, documentation,
Client Communication & Relationship Management – professional and detail-oriented
Social Media Management & Content Creation – graphics, videos, and long-form copywriting
Time Management & Prioritization – multi-tasking across operations, reporting, and administrative duties
Services / Roles Offered
Accounting & Bookkeeping Support – bookkeeping, reconciliations, financial reporting, Excel-based analysis, bank statement reconciliation, supplier/client management.
Virtual / Operations Assistance – inventory tracking, administrative support, report generation, workflow optimization, task coordination.
Social Media Management & Content Creation – graphics, videos, copywriting, social media posting, and engagement tracking.
Experience: 5 - 10 years
I have over 6 years of experience in technical support for a British and New Zealand telecommunications company. I’m skilled in handling customer inquiries with patience and professionalism, both via email and live chat. My focus is always on solving the issue quickly while maintaining a positive customer experience.
Experience: 5 - 10 years
My technical support background gave me the ability to troubleshoot and resolve issues related to internet connectivity, account settings, and device compatibility. I can follow technical documentation and guide customers through step-by-step resolutions.
Experience: Less than 6 months
Experience: 10+ years
I’m accurate and detail-oriented when it comes to data entry tasks. I’ve handled updating customer records, compiling reports, and entering data into Excel and CRM systems.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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