IT Service Desk Analyst, Technical/Customer Service is the e

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 25th, 2024 (2 days ago)

Member Since

April 1st, 2017

Profile Description

Key Skills

• Communication - Deals with internal and external customers at all levels via telephone, email, and chat, to ensure successful communication via actively listening and probing questions.

• Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

• Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

• Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

• Systems knowledge - WindowsXP/Vista/7/8/10, Ubuntu, Mavericks/Sierra/HighSierra/El Capitan MicrosoftOffice/Apache OpenOffice, Photoshop, Dreamweaver, Flash/Office365/Thunderbird/Gmail.

• Experience in preparing and analyzing reporting data for management accurately and to timescales.


Previous work experiences/Summary:

I've worked as an IT Service Desk Analyst, wherein I was jointly responsible for the delivery of an IT technical support service and is routinely expected to meet and typically exceed their expectations. I have a good knowledge of IT systems and have an understanding of the current computing technologies used throughout the Abbott Organization. Developed and maintained operational procedures and implemented IT policies as directed by the Service Desk Team Leader. Also performed general administrative duties in support of Service Desk activities as well as the IT group as a whole.

Also worked in the Customer Service sector for quite a few years in which I was responsible for resolving owner/customer needs (questions, concerns, product issues, etc.), I have engaged the customer and confidently recommending a resolution within the span of the Sears/Kmart's process and policy, while providing individualized solutions that WOW. Assist customers in completing website transactions to enable E-commerce to consistently achieve its revenue goal. As an Email Support Representative, I’ve had handled/resolved thousands of fare-route mix-ups, rider/driver's cases and satisfied all of them while working for Uber.

During my tenure as a Level 2 Technical Support for TalkTalk (a direct competitor of Virgin and BT), I've assisted different issues such as complaints, orders, errors, account questions, billing, cancellations, technical issues and other queries.

I am self-motivated, fond of learning and loves thinking out of the box. I can be a team player, while at the same time I can also manage pretty much on my own. I want a long term and stable career where I can grow while assisting you in making your business establish a solid foothold in the industry for future expansions.