Richel

General Virtual Assistant / Executive Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

July 18th, 2025

Profile Description

I have 5 years of experience in the BPO Industry as customer service, sales accounts payable, and administrative support, handling US, Australian and New Zealand campaigns.
As a Customer Chat Support, I provided professional support through chat, handled refunds, resolved customer concerns, and maintained high customer satisfaction. Prior to that, I handled Australian and New Zealand campaigns, where I handled different lines of business such as customer relations, car reservation, accounts payable processing invoices, maintained accurate financial records, and documented customer interactions using CRM systems. I also performed administrative tasks such as documentation, data entry, and supporting daily operations.

Top Skills

Marketing » Telemarketing » Outbound Sales

Experience: 6 months - 1 year

Cold Calling & Lead Generation Outbound Sales Calls & Prospecting Appointment Setting & Closing

Customer Support » Chat Support

Experience: 1 - 2 years

Resolving customers issues and ensured satisfaction through chat

Customer Support » Customer Service

Experience: 2 - 5 years

Inbound & Outbound Calls Handling Customer Support & Issue Resolution Call Handling & Call Flow Management Active Listening & Empathy Clear & Professional Communication Objection Handling & De-escalation First Call Resolution (FCR) Processing refunds Ensured Customer Satisfaction

Other Skills

Accounting » Accounts Payable

Experience: 1 - 2 years

Accounts Payable Management Invoice Processing & Verification Accounts Reconciliation Billing & Discrepancy Resolution Financial Data Entry & Record Keeping

Office and Administration » Email Management

Experience: 1 - 2 years

Responding to Customer Inquiries (Professional Tone) Handling High Volume Email Inboxes Spam Management & Email Cleanup Follow-ups & Response Tracking Customer Support via Email

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 100: DISC
Dominance: 34
Influence: 17
Steadiness: 17
Compliance: 32: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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