Customer Support (Email, Chat, Phone), eCommerce Platforms (Shopify, WooCommerce

I worked as a Customer Support Representative for an AliExpress shopping platform account, where I handled a wide range of customer concerns—from product inquiries and order tracking to disputes, returns, and refunds. I mainly communicated through email and chat, making sure every response was accurate, timely, and aligned with platform policies. I consistently hit and exceeded KPIs, including CSAT scores, average handling time, and ticket resolution rate. I was proud to be a regular incentive earner and recognized for maintaining both speed and quality in my work. I’m comfortable working in high-volume environments and I genuinely enjoy helping customers find solutions. Over time, I also took part in training new teammates and shared best practices to help improve team performance.

I use Google Docs, Sheets, and Gmail regularly for documentation, reporting, and communication. I’m also comfortable with Microsoft Word and Excel for similar tasks. These tools help me stay organized and collaborate effectively in remote settings.

I’ve used tools like Zendesk and Freshdesk to manage tickets, track conversations, and maintain a high level of customer service. These platforms helped me stay organized, respond efficiently, and keep service consistent—even during high-volume days.

I’ve helped moderate social media pages by responding to customer comments and DMs, removing spam, and escalating issues when needed. I understand the importance of maintaining a positive and professional brand presence online.

Clear, respectful communication is something I value. I always try to understand the customer’s concern fully and find the best solution—quickly and calmly. Problem-solving is second nature to me after years in customer support.

I've managed customer orders from processing to delivery, including tracking, returns, and issue resolution. I’m familiar with how eCommerce platforms like AliExpress handle orders, and I always aim to make the process smooth and stress-free for the customer.

I'm currently building my skills in Facebook Ads, and I’ve learned how to set up basic campaigns, choose target audiences, and monitor performance metrics like reach and engagement. I'm eager to grow more in this area and support businesses with their online marketing.

Handling multiple tasks and conversations at once has been a big part of my day-to-day. I’ve learned how to prioritize well, stay focused, and meet deadlines—even when things get busy.