I’m an experienced Customer Service Representative (Sales Account) with a strong background in B2B calling, telephone interviewing, and ESL teaching. I’m skilled in handling high-volume calls, building rapport, and driving results through clear and professional communication.
As a Telephone Interviewer, I specialize in engaging respondents, asking the right questions, and ensuring accurate data collection. My experience in sales allows me to handle objections, maintain conversation flow, and keep clients interested.
With a background in ESL teaching, I bring strong English communication skills, a neutral accent, and the ability to adapt to different personalities.
Core Skills:
Sales | Customer Service | B2B Calling | Telephone Interviewing | Objection Handling | Rapport Building | Fluent English
Reliable, adaptable, and results-driven; I’m ready to contribute and deliver consistent results.
Experience: 5 - 10 years
As an ESL Teacher, I managed class schedules efficiently while delivering structured and engaging lessons to Asian students. I helped learners improve their vocabulary, grammar, and speaking skills through clear instruction and interactive communication. I focused on creating a supportive learning environment, adapting lessons to different proficiency levels, and ensuring steady student progress.
Experience: Less than 6 months
As a Customer Service Representative in a sales account, I assisted customers with billing concerns, ensuring clear explanations and accurate resolutions. I also supported sales by identifying opportunities to add lines and promote additional services based on customer needs. I consistently focused on delivering excellent service, helping maintain high customer satisfaction through professionalism, efficiency, and effective communication.
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