I am a results-driven Virtual Assistant with over 8 years of professional experience in customer service, client relations, and administrative support across global enterprise companies in tech, hospitality, insurance, and banking.
My background in the BPO industry has trained me to work in fast-paced, KPI-driven environments while maintaining high accuracy, professionalism, and confidentiality. I have extensive experience handling
In 2024, I transitioned into the Virtual Assistant industry, supporting multiple clients with cold calling and lead qualification, cold
Currently, I work in a bank’s Fraud Department, where I review suspicious transactions, validate sensitive customer information, and support fraud investigations. This role highlights my strengths in data accuracy, risk awareness, compliance, and secure administrative support—skills highly valuable to clients who require trust and discretion.I specialize in...
Customer Support & Client Care
I am reliable, detail-oriented, and process-driven, with a strong commitment to delivering consistent, high-quality support that helps businesses operate smoothly and scale efficiently.
Experience: 5 - 10 years
Delivering high-quality customer service through email, live chat, and phone support by addressing inquiries, resolving concerns, and ensuring a positive customer experience.
Experience: 5 - 10 years
Providing comprehensive administrative assistance including scheduling, task coordination, reporting, and operational support to improve workflow efficiency.
Experience: 5 - 10 years
Communicating clearly, professionally, and empathetically with clients to ensure clarity, trust, and positive outcomes.
Experience: 5 - 10 years
Researching prospects, qualifying leads, and conducting structured cold calls to support sales pipeline growth.
Experience: 5 - 10 years
Organizing inboxes, prioritizing urgent messages, drafting professional responses, and maintaining consistent communication standards.
Experience: 5 - 10 years
Accurately entering, updating, and verifying data across systems while maintaining data integrity and minimizing errors.
Experience: 5 - 10 years
Developing and maintaining strong client relationships through proactive communication, follow-ups, and personalized support to improve retention and satisfaction.
Experience: 5 - 10 years
Creating, organizing, and maintaining structured documentation and digital files for easy access and compliance purposes.
Experience: Less than 6 months
Junior in AI Automation, learning and building practical workflows using n8n. I create simple automations such as form-to-email workflows, data logging to Google Sheets, and basic AI-assisted processes. My goal is to help businesses reduce manual work, improve efficiency, and streamline daily operations.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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