Ronniel

Administrative Assistant

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Overview

Looking for full-time work (6 hours/day)

at $9.13/hour ($1,320.00/month)

High school diploma

Last Active

July 3rd, 2026 (8 days ago)

Member Since

July 15th, 2025

Profile Description

I am a results-driven Virtual Assistant with over 8 years of professional experience in customer service, client relations, and administrative support across global enterprise companies in tech, hospitality, insurance, and banking.
My background in the BPO industry has trained me to work in fast-paced, KPI-driven environments while maintaining high accuracy, professionalism, and confidentiality. I have extensive experience handling email, chat, and phone support, managing client inquiries, resolving escalations, and documenting cases using CRM and ticketing systems.
In 2024, I transitioned into the Virtual Assistant industry, supporting multiple clients with cold calling and lead qualification, cold email outreach, and basic graphic design using Canva. This hands-on experience strengthened my ability to work remotely, follow SOPs, manage tasks independently, and communicate effectively with business owners.
Currently, I work in a bank’s Fraud Department, where I review suspicious transactions, validate sensitive customer information, and support fraud investigations. This role highlights my strengths in data accuracy, risk awareness, compliance, and secure administrative support—skills highly valuable to clients who require trust and discretion.I specialize in...
Customer Support & Client Care (Email, Chat, Voice)Administrative & Operations SupportCRM & Case ManagementInbox & Documentation ManagementLead Generation & Outreach SupportHandling Confidential & Financial Data
I am reliable, detail-oriented, and process-driven, with a strong commitment to delivering consistent, high-quality support that helps businesses operate smoothly and scale efficiently.

Top Skills

Experience: 5 - 10 years

Delivering high-quality customer service through email, live chat, and phone support by addressing inquiries, resolving concerns, and ensuring a positive customer experience.

Providing comprehensive administrative assistance including scheduling, task coordination, reporting, and operational support to improve workflow efficiency.

Experience: 5 - 10 years

Communicating clearly, professionally, and empathetically with clients to ensure clarity, trust, and positive outcomes.

Other Skills

Experience: 5 - 10 years

Researching prospects, qualifying leads, and conducting structured cold calls to support sales pipeline growth.

Experience: 5 - 10 years

Organizing inboxes, prioritizing urgent messages, drafting professional responses, and maintaining consistent communication standards.

Experience: 5 - 10 years

Accurately entering, updating, and verifying data across systems while maintaining data integrity and minimizing errors.

Developing and maintaining strong client relationships through proactive communication, follow-ups, and personalized support to improve retention and satisfaction.

Experience: 5 - 10 years

Managing customer interactions, tickets, and case histories within CRM systems while ensuring accurate documentation and timely follow-ups.

Experience: 5 - 10 years

Creating, organizing, and maintaining structured documentation and digital files for easy access and compliance purposes.

Experience: Less than 6 months

Junior in AI Automation, learning and building practical workflows using n8n. I create simple automations such as form-to-email workflows, data logging to Google Sheets, and basic AI-assisted processes. My goal is to help businesses reduce manual work, improve efficiency, and streamline daily operations.

Basic Information

Age
27
Gender
Male
Website
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Address
Teresa, Rizal
Tests Taken
None
Government ID
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