Overview
Looking for full-time work (8 hours/day)
at $13.27/hour ($2,560.00/month)
Associates degree
Last Active
June 30th, 2026 (21 days ago)
Member Since
July 11th, 2025
Profile Description
As a seasoned Team Lead with a passion for delivering exceptional customer experiences and driving team success, I thrive on leading by example and empowering my team to exceed expectations. My leadership style blends empathy, strategic thinking, and a results-driven mindset to not only meet customer needs but anticipate them—ensuring outstanding service at every touchpoint. With strong expertise in business operations, I am adept at creating impactful PowerPoint decks for business reviews, performing in-depth data analysis using Excel, and offering actionable insights to improve processes and overall performance. I am also well-versed in billing reviews and skilled in negotiation, consistently securing favorable outcomes that contribute to increased revenue and operational efficiency.
Top Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
Ensured 100?curacy in logging customer interactions, financial transactions, and case updates across multiple CRM systems, supporting audit and compliance standards.
Office and Administration » Critical Thinking
Experience: 5 - 10 years
Experienced in resolving complex customer issues and operational concerns by assessing situations from multiple angles and implementing sound, data-driven solutions that improve efficiency and client satisfaction.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Led teams of 10–20 agents, driving consistent high performance through one-on-one coaching, mentoring, target setting, and morale-boosting strategies, resulting in improved team retention and client metrics.
Other Skills
Office and Administration » Data Analytics
Experience: 5 - 10 years
Skilled in monitoring team KPIs, interpreting performance trends, and using data insights to make informed decisions that enhance service levels and productivity.
Office and Administration » Adaptability
Experience: 5 - 10 years
Thrived in fast-paced, high-pressure environments across various BPO functions—voice, non-voice, tech support, and back office—quickly adapting to new tools, processes, and client requirements.
Office and Administration » Communication
Experience: 5 - 10 years
Exceptional written and verbal communication honed through years of customer interactions via phone, email, and chat, along with regular reporting and cross-functional collaboration as a team lead.
Accounting » Accounts Reconciliations
Experience: 5 - 10 years
Experienced in verifying payment information, processing payments securely, and reconciling records to ensure correct application and reporting.
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Proficient in Excel for reporting, tracking performance metrics, pivot tables, and basic automation to manage large datasets and support operational decisions.
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
Created and presented performance reviews, process updates, and training materials during team meetings and client updates.
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Used for creating internal memos, documentation, coaching templates, and process manuals to support team training and standardization.
Accounting » Accounts Receivable » Billing
Experience: 5 - 10 years
Managed inbound inquiries regarding accounts receivable, assisting customers with outstanding balances and payment scheduling while maintaining confidentiality and compliance.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 140
- DISC
- Dominance: 38%
- Influence: 15%
- Steadiness: 19%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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