Mike

Customer Service & Collections Specialist with 7+ Years Exp

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

July 10th, 2025

Profile Description

I am ---------- ---------- T. ---------- , a dedicated and results-driven professional with over seven years of experience in customer service, administrative support, collections, and remote operations. I hold a Bachelor of Science in Business Administration, major in Marketing, from Saint Louis University in Baguio City. Throughout my career, I have consistently delivered high-quality service through various channels—including phone, chat, email, and text. I have extensive experience handling inbound calls as a customer service representative, resolving client concerns efficiently and professionally. I was also promoted to Collections Team Lead, where I managed a team and oversaw payment recovery efforts. I’m fluent in English, both written and spoken, and skilled in using multiple CRM systems and office tools. I thrive in fast-paced environments, value accuracy, and am committed to exceeding client expectations in every interaction.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Skilled in accurate data entry and administrative support, maintaining spreadsheets, databases, and CRM systems. Experienced in managing schedules, handling billing, creating invoices, and ensuring organized, error-free records.

Customer Support » Customer Service

Experience: 5 - 10 years

Experienced in delivering excellent customer service through phone, chat, email, and text. Skilled at handling inbound and outbound calls, resolving issues quickly, de-escalating complaints, and ensuring customer satisfaction. Committed to clear communication, professionalism, and building strong client relationships.

Human Resources » Onboarding

Experience: 2 - 5 years

Experienced in welcoming new customers with clear, step-by-step onboarding support. Skilled at guiding clients through products or services, ensuring smooth adoption, and boosting satisfaction and retention rates.

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

Skilled in handling both inbound and outbound calls, providing professional support, verifying information, resolving customer issues, and promoting products and services effectively to ensure client satisfaction.

Office and Administration » Debt Collection

Experience: 1 - 2 years

Experienced in managing collections processes, making follow-up calls, sending invoice reminders, and overseeing payment recovery. Successfully led a team, coordinated escalated accounts, and ensured accurate billing and reporting to support business owners.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Capas, Tarlac

Tests Taken: IQ
Score: 134: DISC
Dominance: 44%
Influence: 11%
Steadiness: 23%
Compliance: 22%: English
C2(Advanced/Mastery)