General Virtual Assistant

- Campaign creation and design (drag-and-drop builder) - A/B testing (subject lines, CTAs, send times) - Automation flows: Welcome Series, Abandoned Cart, Post-Purchase - Advanced segmentation using behavior, purchase history, and engagement

I create content for social media that’s both engaging and aligned with the brand’s goals. I’ve worked on graphics, captions, and short videos using tools like Canva and basic editing software. I enjoy brainstorming post ideas, planning content calendars, and making sure everything looks clean and consistent across platforms. Whether it’s for promotions, product highlights, or just keeping the audience engaged, I aim to create content that actually connects and performs well.

I worked as an Amazon Customer Support VA, where I handled customer messages, helped resolve issues with orders, returns, and refunds, and made sure buyers had a smooth experience. I used Amazon’s Buyer-Seller Messaging system daily and kept responses clear, polite, and on-brand. I also created templates to make replies faster without losing the personal touch. My main focus was keeping customers happy and maintaining good account health for the seller.

I use Canva to create clean, eye-catching designs for social media, presentations, and marketing materials. I’m comfortable working with templates, customizing layouts, and keeping visuals aligned with brand guidelines. Whether it’s posts, stories, infographics, or simple video edits, I know how to make content look polished and engaging—even on a tight deadline.