I am a detail-oriented Virtual Assistant with a background in electrical engineering, technical documentation, and client coordination. I hold a Bachelor's degree in Electrical Engineering and a Professional Engineering License (REE) from the Philippines, which means I can handle technical tasks and subject matter that most general VAs cannot.
My day-to-day experience includes drafting structured reports, managing project files, coordinating with clients, and maintaining organized documentation across multiple tasks at the same time. I also use AI tools, including Claude and ChatGPT, on a daily basis to produce faster and cleaner outputs for drafting, research, and document preparation, which means less back-and-forth and better results from day one.
I work best in asynchronous setups with clear deliverables and deadlines. I am reliable, organized, and take ownership of my work without needing constant supervision.
If you need a VA who can handle both general admin and technical tasks with professionalism and precision, I am ready to support your team.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 6 months - 1 year
- Handled inbound calls from U.S.-based clients regarding healthcare benefits, eligibility, and claims - Delivered accurate and empathetic support while maintaining a professional and courteous tone - Navigated client systems and CRM platforms to verify data, document cases, and resolve issues - Met performance metrics such as call quality, resolution time, and customer satisfaction - Gained expertise in managing confidential information, HIPAA compliance, and policy navigation - Strengthened active listening, problem-solving, and multitasking skills in a high-volume environment - Adapted quickly to scripts, tools, and new processes — an asset for fast-paced remote support roles
Experience: Less than 6 months
Solid foundation in electrical design with hands-on training in motor control systems, including the creation and execution of control panel layouts, wiring diagrams, and relay logic circuits. Proficient in AutoCAD 2D for drafting schematics and technical plans. Knowledgeable in load calculations, system protection, and basic electrical planning for residential and industrial settings. Experience gained through academic projects, OJT exposure, and TESDA EIM NC III with VFD specialization.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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