Admin Assistant and Customer Service

Although I haven’t held a formal role as a social media manager, I’ve gained practical experience by managing my own social media presence and helping a family member grow their small business online. Through this, I’ve developed a keen eye for creating visually appealing and creative content that captures attention and drives engagement. From designing posts and writing captions to understanding what resonates with audiences, I’ve learned how to craft content that not only looks good but also connects with viewers. This hands-on experience has sparked a genuine interest in digital marketing and content creation

I have experience in customer support, handling both inbound and outbound calls while providing professional assistance to clients. My responsibilities included following up with customers, managing appointments, maintaining accurate records using CRM software, and ensuring timely communication throughout the customer journey. I am experienced in booking appointments, resolving customer inquiries, and delivering excellent service while building positive client relationships.

Throughout my internship across four diverse settings, I gained extensive hands-on experience in administrative tasks such as managing documents, encoding data, organizing files, assisting in client communications, and supporting day-to-day office operations. These roles strengthened my ability to adapt quickly, multitask, and maintain accuracy in fast-paced environments. In addition, I served as a student organization officer for two consecutive years, where I was responsible for administrative-related duties including scheduling meetings, preparing minutes, handling official correspondence, and coordinating with internal and external stakeholders. These combined experiences have equipped me with strong organizational, communication, and clerical skills essential for a professional administrative role.