General Virtual Assistant | Social Media Management | E-commerceCustomer Service

In my previous experience, I handled customer care and technical service inquiries through phone, email, and chat. I assisted customers with Internet, TV, and phone service issues back when I was working in AT&T. I managed financial accounts for VANTIV Payment Solution and assisted clients, including business owners, CEO’s, directors, managers, and rank-and-file employees, with transaction issues and account inquiries at their banks.

I am working as a reporting analyst, and we gather, analyze, and interpret(if needed) data according to the request of the stakeholders. I have strong attention to detail, am committed to delivering high-quality work, and am passionate about helping others. I use Microsoft Excel as our primary tool, along with other Microsoft apps and tools provided by our clients. I consistently meet deadlines and deliver accurate, reliable, high-quality work. I handled and assisted across multiple sites: Offshore, Nearshore, and Onshore. I ensured agent adherence to schedules and oversaw activities as planned.

I have strong attention to detail, am committed to delivering high-quality work, and am passionate about helping others. I am confident in my ability to contribute to your team and adhere to ethical standards. In my previous experience, I have managed a headcount of more than 5,000 across 16 Comcast lines of business and served as the primary point of contact for 31 lines of business. I meticulously managed client data, IDs, and access rights across various client portals and mainframe accounts, ensuring compliance, accuracy, and process management.

1year and 6months as Business Reporting Analyst for Comcast accounts. Responsibilities: The BUSA is responsible for data management using database tools, reports, and software, as well as other consolidation methodologies. The BURA will act as an internal/external client interface for data-gathering requirements and ensure that data development produces valid, accurate output. May interpret data gathered and provide meaningful insights to management for use in decision-making.

I handled customer care and technical service inquiries through phone, email, and chat. I assisted customers with Internet, TV, and phone service issues back when I was working in AT&T. I managed financial accounts for VANTIV Payment Solution and assisted clients, including business owners, CEO’s, directors, managers, and rank-and-file employees, with transaction issues and account inquiries at their banks. I am consistent in my performance, meeting KPIs such as response time, customer satisfaction, and resolution rate. I always value customers' feedback and criticism in resolving issues efficiently.

I am working as a reporting analyst, and we gather, analyze, and interpret(if needed) data according to the request of the stakeholders. I have strong attention to detail, am committed to delivering high-quality work, and am passionate about helping others. I use Microsoft Excel as our primary tool, along with other Microsoft apps and tools provided by our clients. I consistently meet deadlines and deliver accurate, reliable, high-quality work. I handled and assisted across multiple sites: Offshore, Nearshore, and Onshore. I ensured agent adherence to schedules and oversaw activities as planned.

I have a strong attention to detail and am committed to delivering high-quality, accurate work. I am confident in my ability to contribute to your team and adhere to ethical standards. In my previous experience, I have managed a headcount of more than 5,000 across 16 Comcast lines of business and served as the primary point of contact for 31 lines of business. I meticulously managed client data, IDs, and access rights across various client portals and mainframe accounts, ensuring compliance, accuracy, and process management. I use Microsoft Excel as our primary tool, along with other Microsoft apps and tools provided by our clients. I consistently meet deadlines and deliver accurate, reliable, high-quality work.

1year and 4months as Technical Support Representative in Financial account Vantiv(Worldpay).Task: Creation/Update of customer's software for terminal and POS. Walking through step by step, do upload the software in their terminals/POS. We also assist with reviewing end-of-day batches to confirm they were successfully closed and deposited to their selected bank. Assist with requesting terminal, POS, and software replacements.

I have strong attention to detail, am committed to delivering high-quality work, and am passionate about helping others. I am confident in my ability to contribute to your team and adhere to ethical standards. In my previous experience, I have managed a headcount of more than 5,000 across 16 Comcast lines of business and served as the primary point of contact for 31 lines of business. I meticulously managed client data, IDs, and access rights across various client portals and mainframe accounts, ensuring compliance, accuracy, and process management. I use Microsoft Excel as our primary tool, along with other Microsoft apps and tools provided by our clients. I consistently meet deadlines and deliver accurate, reliable, high-quality work. I handled and assisted across multiple sites: Offshore, Nearshore, and Onshore. I ensured agent adherence to schedules and oversaw activities as planned.

1year and 6months as Business Reporting Analyst for Comcast accounts. Responsibilities: The BUSA is responsible for data management using database tools, reports, and software, as well as other consolidation methodologies. The BURA will act as an internal/external client interface for data-gathering requirements and ensure that data development produces valid, accurate output. May interpret data gathered and provide meaningful insights to management for use in decision-making.

1year and 6months as Business Reporting Analyst for Comcast accounts. Responsibilities: The BUSA is responsible for data management using database tools, reports, and software, as well as other consolidation methodologies. The BURA will act as an internal/external client interface for data-gathering requirements and ensure that data development produces valid, accurate output. May interpret data gathered and provide meaningful insights to management for use in decision-making.

1year and 4months as Technical Support Representative in Financial account Vantiv(Worldpay).Task: Creation/Update of customer's software for terminal and POS. Walking through step by step, do upload the software in their terminals/POS. We also assist with reviewing end-of-day batches to confirm they were successfully closed and deposited to their selected bank. Assist in requesting terminal, POS replacement, and software installations.

1year and 3months as a Real Time Analyst in the Health Transportation account, Modivcare. Responsibilities: The RTA is responsible for real-time management of the center's and/or program's service-level performance, occupancy, and other KPIs. This includes ensuring that agents adhere to their planned on- and off-phone schedules and that activities continue as planned, or as best performance allows. We are also responsible for deploying well-analyzed mitigation strategies when the following are off the target: 1. Service Level Objectives, 2.AHT 3 . Occupancy 4. Staffing Management 5. Time Off Management 6.Outage Management

4years as ID Management Specialist in WORLDPAY & COMCAST Responsibilities: Managing identities and access rights to various client portals and mainframe accounts, and providing technical expertise and support for access requests. The position is responsible for ensuring credentials are completed in a timely manner and for providing first-level technical support to end users and functional groups.

4years as ID Management Specialist in WORLDPAY & COMCAST Responsibilities: Managing identities and access rights to various client portals and mainframe accounts, and providing technical expertise and support for access requests. The position is responsible for ensuring credentials are completed in a timely manner and for providing first-level technical support to end users and functional groups.