Administrative Data Analyst with basic Graphic Design Skills

- Managed daily email inquiries, providing accurate responses regarding insurance verification, benefits, and billing, achieving a 98% satisfaction rate. - Processed insurance verification requests daily, ensuring compliance with policies and reducing response times by 25%. - Coordinated with the JIRA department to resolve discrepancies in claims, improving resolution efficiency by 20% and reducing customer complaints.

- Handled 60-80+ customer inquiries daily via chat, resolving 95% of issues on first contact. - Handled billing inquiries, addressing issues related to missing items, refunds, and replacements with a 95% first-contact resolution rate.

- Provided administrative support to a team of 3, managing shared calendars, preparing meeting agendas, and distributing action items for the production and sales team. - Managed incorrect inventory levels for old stocks, reducing discrepancies by 20% through daily audits and improving the latest inventory report. - Processed incoming shipments monthly, ensuring timely delivery and accurate record-keeping.

- Monitored 500+ agents in real-time, ensuring 95?herence to schedules and reducing idle time by 15?ross multiple teams. - Generated and distributed real-time performance reports to management, improving decision-making and reducing response time by 20%.

- Managed executive calendar. Scheduling weekly meetings with zero conflicts. - Managed sales income and ensured accurate tracking of daily revenue. - Monitored and managed inventory levels, reducing stock discrepancies by 15% through regular audits. - Prepared weekly and monthly sales reports. - Designed social media graphics per month using Photoshop, contributing to a 15% increase in client engagement.