Administrative/ Virtual Assistant | E-commerce Development |

I have over five years of experience working in the e-commerce industry, managing operations across major platforms including Wayfair, Amazon, Overstock, Lowe’s, Walmart, and Home Depot. My expertise includes product listing and optimization, inventory management, pricing strategy, and suppression issue resolution. I am skilled in ensuring accurate and timely updates across multiple marketplaces, monitoring performance metrics, and collaborating with cross-functional teams to maximize sales and operational efficiency.

Proficient in using Google Suite for various office and administrative tasks. Skilled in managing documents with Google Docs, organizing data with Google Sheets, creating presentations with Google Slides, and scheduling meetings using Google Calendar. Comfortable collaborating in real-time, sharing files via Google Drive, and using Gmail for professional communication. Able to support daily operations efficiently through cloud-based tools.

Experienced in making outbound calls for telemarketing campaigns, including lead generation, customer follow-ups, appointment setting, and product/service promotion. Skilled in building rapport with potential clients, handling objections professionally, and delivering clear and persuasive communication. Focused on meeting call targets while maintaining a positive customer experience and accurate record-keeping.

Experienced in using Freshdesk, a customer relationship management (CRM) tool, to manage support tickets, respond to customer inquiries, and improve overall customer experience. Skilled in organizing customer data, tracking interactions, and using automation features to streamline support and marketing tasks. Familiar with creating canned responses, assigning tickets, and analyzing customer service metrics to help businesses maintain strong customer relationships.

I have over five years of experience using Citrix to support daily business operations in a fast-paced environment. I am proficient in accessing and managing virtual desktops, remote applications, and secure systems, ensuring smooth and efficient workflow. My experience includes troubleshooting connectivity issues, maintaining system performance, and collaborating with teams to resolve technical concerns. I am highly familiar with navigating Citrix environments to support productivity and meet operational goals.