Retail and Healthcare Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

High school diploma

Last Active

June 29th, 2026 (19 days ago)

Member Since

June 28th, 2025

Profile Description

Hello, my name is Loreben Romano, and I?m a customer-focused professional with over two years of experience supporting U.S.-based customers in both healthcare and retail environments.

One of my key strengths is clear and confident communication. I?m comfortable speaking with American customers, building quick rapport, and explaining information in a way that?s easy to understand and reassuring. I focus on active listening, identifying customer needs, and offering the best possible solution in every interaction.

While my background is in customer service, my role required strong sales-related skills on a daily basis. In retail, I consistently supported upselling and cross-selling efforts by educating customers on product benefits, promotions, and alternatives that better fit their needs. By doing this, I helped increase order value and encouraged repeat purchases while maintaining a positive customer experience.

In healthcare, accuracy and trust were critical. I assisted members with benefits, billing concerns, and coverage explanations while identifying opportunities to promote appropriate services, plan features, and self-service options. This helped reduce repeat calls, improve customer satisfaction, and support overall business efficiency ? all of which directly impact revenue and retention. Hi

I?m also highly organized and comfortable using CRM tools to document interactions, follow call flows, and manage follow-ups. This allowed me to maintain high-quality conversations while meeting performance metrics such as call handling time, customer satisfaction, and adherence.

What sets me apart is my sales mindset. I?m confident, friendly, and persuasive without being pushy. I understand that successful sales start with trust, clear communication, and understanding the customer?s pain points. I?m motivated by results and continuously work on improving my tone, delivery, and performance on every call.

I?m excited about the opportunity to bring my communication skills, customer service expertise, and revenue-supporting approach to your team. Thank you for your time, and I look forward to speaking with you soon.