Web Developer

Experienced chat/customer support professional with hands-on experience handling high-volume customer inquiries in a fast-paced BPO environment. Skilled in account setup assistance, billing resolution, and issue handling while maintaining accuracy and professionalism. Adept at real-time documentation and system record updates, with a consistent track record of meeting key performance indicators including customer satisfaction scores, resolution time, and quality metrics.

Proficient in front-end development using React.js, Tailwind CSS, HTML, CSS, and JavaScript, with hands-on experience building and maintaining web interfaces and systems. Skilled in data analysis and reporting tools including Microsoft Excel and Google Sheets, as well as WordPress for website and product listing management. Experienced in e-commerce platforms such as Shopee, Lazada, and TikTok Shop, with working knowledge of campaign and performance management tools. Adept in design tools including Canva and Adobe Photoshop for creating marketing materials and visual content. Familiar with AI tools for content creation and optimization, and experienced in developing technical documentation and system support workflows.

Detail-oriented data analyst with hands-on experience in e-commerce performance tracking and reporting. Proficient in monitoring key business metrics such as GMV, revenue, conversion rates, CTR, AOV, and ROAS across major platforms including Shopee, Lazada, and TikTok Shop. Experienced in building and maintaining performance dashboards, analyzing product performance to identify trends, and generating actionable insights to support pricing, bundling, and promotional strategies. Skilled in Excel and Google Sheets for data processing and reporting, with a strong ability to translate data into clear, business-driven recommendations.

Detail-oriented data analyst with hands-on experience in e-commerce performance tracking and reporting. Proficient in monitoring key business metrics such as GMV, revenue, conversion rates, CTR, AOV, and ROAS across major platforms including Shopee, Lazada, and TikTok Shop. Experienced in building and maintaining performance dashboards, analyzing product performance to identify trends, and generating actionable insights to support pricing, bundling, and promotional strategies. Skilled in Excel and Google Sheets for data processing and reporting, with a strong ability to translate data into clear, business-driven recommendations.

Creative and detail-oriented graphic designer with experience producing visual assets for web, marketing, and promotional use. Proficient in both Canva and Adobe Photoshop, with hands-on experience designing layouts, marketing materials, and digital content across e-commerce and entertainment production environments. Experienced in translating business and creative requirements into polished visual outputs that support brand identity, campaign execution, and audience engagement. Skilled in maintaining visual consistency across multiple platforms and adapting designs to meet varying project needs and deadlines.

Proficient in Canva for creating visually compelling marketing materials, promotional content, and graphic assets. Experienced in designing layouts for web content, social media visuals, and campaign materials in support of e-commerce and entertainment production projects. Skilled in maintaining brand consistency across digital platforms while producing clean, professional designs that align with business goals and target audience needs.