Virtual Assistant, Social Media Manager

I have over 3 years of experience in customer service, primarily handling Telco accounts such as T-Mobile and AT&T. In this role, I managed inbound and outbound calls, addressed customer inquiries, resolved technical issues, processed billing concerns, and provided after-sales support. I consistently delivered quality service by actively listening to customer needs, showing empathy, and offering fast, effective solutions. My time in the BPO industry helped me develop strong communication skills, patience, and the ability to handle high-pressure situations professionally. I’m also experienced in using CRM tools, managing support tickets, and following up to ensure complete customer satisfaction. Whether through phone, email, or chat support, I always aim to create a positive experience that builds trust and loyalty.

I have hands-on experience in technical support, assisting customers with device troubleshooting, connectivity issues, and service-related concerns, particularly in the telecommunications industry (T-Mobile and AT&T accounts). I helped clients resolve technical problems by walking them through step-by-step solutions, setting up services, and providing clear instructions remotely. I’m skilled in using CRM platforms, ticketing systems, and various support tools to track issues and ensure timely resolutions. I’m also experienced in handling high call volumes, multitasking between tools, and documenting interactions accurately. My goal has always been to deliver fast, reliable, and friendly tech support while keeping customer satisfaction high.

I worked as a Content Moderator and AI Annotator at Meta, where I was responsible for reviewing, labeling, and filtering content to ensure it met community standards and platform guidelines. My role involved evaluating posts, images, and videos to detect and remove harmful or inappropriate content, while supporting AI development through accurate data annotation. This experience strengthened my attention to detail, critical thinking, and ability to work under strict quality and accuracy standards. I became familiar with handling sensitive materials professionally, following complex policies, and maintaining a high level of confidentiality and consistency in fast-paced environments.