MSP System Admin/Technical Support

I’m a customer service and technical support specialist with over 14 years of hands-on experience helping businesses and customers across different industries — especially in eCommerce, SaaS, IT support, and MSP environments. I’ve supported brands that offer technology products, software tools, VOIP/dialer systems, clothing, and jewelry, so I understand how to assist a wide range of customers with patience and clarity. My top skills include: Customer Support (Email, Chat, Phone) – I'm skilled at handling everything from general inquiries to order issues, returns, escalations, and more, while keeping communication clear and empathetic. Technical Support (Level 1/2) – I troubleshoot Windows OS issues, network connectivity, printers, software, VOIP systems, and remote tools for MSPs. eCommerce Platforms – I’m familiar with tools like Shopify, WooCommerce, Amazon Seller Central, and BigCommerce, managing orders, refunds, inventory, and customer inquiries. CRM & Helpdesk Tools – Experienced in Zendesk, Freshdesk, Gorgias, Salesforce, HubSpot, and ConnectWise, managing tickets and support documentation. Process Improvement – I’ve helped teams reduce response times, streamline workflows, and improve customer satisfaction scores through better SOPs and communication habits. Team Support & Leadership – I’ve managed small teams, trained agents, and taken on leadership roles to ensure smooth operations and quality performance. What I enjoy most is solving problems, helping people feel heard and taken care of, and improving systems so things run more smoothly for everyone involved. I’m interested in working on projects that involve customer experience, tech troubleshooting, remote support, eCommerce customer service, or SaaS onboarding/support. Whether it's helping customers understand a new tool or resolving an urgent tech issue, I’m always ready to jump in with a calm and solution-focused mindset.

I’m a customer service and technical support specialist with over 14 years of hands-on experience helping businesses and customers across different industries — especially in eCommerce, SaaS, IT support, and MSP environments. I’ve supported brands that offer technology products, software tools, VOIP/dialer systems, clothing, and jewelry, so I understand how to assist a wide range of customers with patience and clarity. My top skills include: Customer Support (Email, Chat, Phone) – I'm skilled at handling everything from general inquiries to order issues, returns, escalations, and more, while keeping communication clear and empathetic. Technical Support (Level 1/2) – I troubleshoot Windows OS issues, network connectivity, printers, software, VOIP systems, and remote tools for MSPs. eCommerce Platforms – I’m familiar with tools like Shopify, WooCommerce, Amazon Seller Central, and BigCommerce, managing orders, refunds, inventory, and customer inquiries. CRM & Helpdesk Tools – Experienced in Zendesk, Freshdesk, Gorgias, Salesforce, HubSpot, and ConnectWise, managing tickets and support documentation. Process Improvement – I’ve helped teams reduce response times, streamline workflows, and improve customer satisfaction scores through better SOPs and communication habits. Team Support & Leadership – I’ve managed small teams, trained agents, and taken on leadership roles to ensure smooth operations and quality performance. What I enjoy most is solving problems, helping people feel heard and taken care of, and improving systems so things run more smoothly for everyone involved. I’m interested in working on projects that involve customer experience, tech troubleshooting, remote support, eCommerce customer service, or SaaS onboarding/support. Whether it's helping customers understand a new tool or resolving an urgent tech issue, I’m always ready to jump in with a calm and solution-focused mindset.

I’m a customer service and technical support specialist with over 14 years of hands-on experience helping businesses and customers across different industries — especially in eCommerce, SaaS, IT support, and MSP environments. I’ve supported brands that offer technology products, software tools, VOIP/dialer systems, clothing, and jewelry, so I understand how to assist a wide range of customers with patience and clarity. My top skills include: Customer Support (Email, Chat, Phone) – I'm skilled at handling everything from general inquiries to order issues, returns, escalations, and more, while keeping communication clear and empathetic. Technical Support (Level 1/2) – I troubleshoot Windows OS issues, network connectivity, printers, software, VOIP systems, and remote tools for MSPs. eCommerce Platforms – I’m familiar with tools like Shopify, WooCommerce, Amazon Seller Central, and BigCommerce, managing orders, refunds, inventory, and customer inquiries. CRM & Helpdesk Tools – Experienced in Zendesk, Freshdesk, Gorgias, Salesforce, HubSpot, and ConnectWise, managing tickets and support documentation. Process Improvement – I’ve helped teams reduce response times, streamline workflows, and improve customer satisfaction scores through better SOPs and communication habits. Team Support & Leadership – I’ve managed small teams, trained agents, and taken on leadership roles to ensure smooth operations and quality performance. What I enjoy most is solving problems, helping people feel heard and taken care of, and improving systems so things run more smoothly for everyone involved. I’m interested in working on projects that involve customer experience, tech troubleshooting, remote support, eCommerce customer service, or SaaS onboarding/support. Whether it's helping customers understand a new tool or resolving an urgent tech issue, I’m always ready to jump in with a calm and solution-focused mindset.