Jude
Customer Service Professional / Healthcare IT Support Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
June 26th, 2026 (14 days ago)
Member Since
June 25th, 2025
Profile Description
An experienced Executive Virtual Assistant and Healthcare IT Support Specialist with over five years of hands-on experience across BPO and virtual assistant roles. Strong background in customer service, technical support, and healthcare support, with proven ability to thrive in fast-paced, remote environments.
I?ve supported global accounts including Amazon, Verizon, MedRisk, and AnsibleHealth, handling customer concerns, technical troubleshooting, and healthcare-related workflows. At AnsibleHealth, I provided Healthcare IT support for remote patient monitoring, assisted patients with device setup and connectivity issues, and ensured accurate documentation and coordination with care teams. I also served as a Technical Supervisor, coaching agents, maintaining quality standards, and supporting day-to-day operations.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Over 1–2 years of experience providing technical support in both telecommunications and healthcare IT. At Verizon, I assisted customers with device setup, connectivity issues, and troubleshooting software and network problems. At AnsibleHealth, I support healthcare clients remotely, resolving software, network, and device-related issues, guiding users through technical processes, and ensuring smooth access to healthcare platforms while maintaining high customer satisfaction.
Customer Support » Ecommerce » Amazon
Experience: 2 - 5 years
"Provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. Communicate effectively via phone, email, or chat, while maintaining a professional and friendly demeanor. Assist with product information, order processing, and troubleshooting to ensure customer satisfaction and loyalty."
Customer Support » Healthcare
Experience: 2 - 5 years
"Handled data entry, inbound and outbound calls to assist patients, providers, and insurance adjusters with workers' compensation claims. Facilitated medical scheduling, provided claim status updates, and resolved issues related to treatment authorizations. Ensured compliance with healthcare regulations while delivering excellent customer service to all parties involved."
Other Skills
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo, Western Visayas
- Tests Taken
- IQ
- Score: 133
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
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