Stephen
Systematic Customer Support Representative| Amazon-Trained VA| Full-Time Remote
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.78/hour ($729.60/month)
Associates degree
Last Active
July 5th, 2026 (3 days ago)
Member Since
June 24th, 2025
Profile Description
Hello! I'm Stephen, your Customer Support Specialist who fixes chaotic inboxes and frustrated customers before they escalate.
I help businesses protect their reputation and retain customers by implementing systematic support workflows that balance speed with actual human understanding.
Expertise and Experience:
- Manage high-volume
- De-escalate frustrated customers while adhering to policy and quality metrics
- Process refunds, handle escalations, and resolve complex order issues
- Maintain 100% accuracy in data entry and document processing
- Coordinate cross-functional communication and scheduling
Who I Work With:
E-commerce businesses, service providers, and busy founders who need reliable support without the micromanagement.
Why We Would Be A Great Fit:
If you're losing customers to slow responses or robotic replies, I'm your fix. I understand the challenge of balancing efficiency with empathy—hitting KPIs without making people feel like ticket numbers.
Services Offered:
- Customer Support
- Inbox & Ticket Management
- Calendar Scheduling & Coordination
- Data Entry & CRM Upkeep
- Google Workspace Management
- Process Documentation
Tools I Use:
CRM Systems | Ticketing Platforms | Google Workspace | MS Office | Canva | AC3 | Chime | Adobe Photoshop | Adobe Illustrator | Calendly | ChatGPT | Kimi AI | Blackbox AI | Claude AI | Capcut | Slack
Why Me?
You want someone who follows systems without dropping balls and doesn't panic when customers are angry.
Let's talk. I can start right away. Count me in!
Resume Link:
Top Skills
Customer Support » Ecommerce » Amazon
Experience: Less than 6 months
Made a record of one of the top performers for my 1-year term in Amazon based on KPI adherence and quality metrics.
Office and Administration » Research
Experience: 2 - 5 years
Perform market research, competitor analysis, and compile executive briefings and reports to support decision-making.
Office and Administration » Meeting Management
Experience: 2 - 5 years
Prepare agendas, document minutes, track action items, and ensure follow-ups for seamless team collaboration.
Other Skills
Office and Administration » Calendar Management
Experience: 1 - 2 years
Efficiently manage executive emails, prioritize communications, and schedule meetings across multiple time zones.
Marketing » Appointment Setting
Experience: 1 - 2 years
Conduct outreach, qualify leads, schedule sales or client appointments, and maintain accurate CRM records.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Google Workspace has been one of my great partners in terms of creation, organization, and storing of significant documents.
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan, Batangas
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 45
- Influence: 31
- Steadiness: 15
- Compliance: 9
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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