Cesar

Senior Short-Term Rental Operations Manager | Guest Experience & PMS Expert

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Overview

Looking for full-time work (8 hours/day)

at $11.46/hour ($2,208.00/month)

Bachelors degree

Last Active

July 6th, 2026 (7 days ago)

Member Since

March 21st, 2017

Profile Description

With over a decade of hands-on experience in property management and guest services, I specialize in running seamless, highly profitable short-term rental operations. My extensive background in customer service, combined with my technical proficiency in leading Property Management Software (PMS) and revenue management, allows me to step in and immediately optimize your daily operations.

I am looking for a long-term role where I can be a dedicated partner to property owners and managers, taking the heavy lifting out of daily management so you can focus on scaling your portfolio.

Short-Term Rental Platforms

Platform Mastery: Proficient in navigating and optimizing listings across Airbnb, VRBO, and ---------- .

Guest Experience & Customer Service

10+ Years of Excellence: Proven track record of delivering warm, exceptional service that builds positive reviews and Superhost status.

Proactive Problem Solving: Highly skilled in de-escalating conflicts, resolving on-site issues promptly, and ensuring a seamless, five-star guest experience from check-in to check-out.

Property Management Software (PMS) & Tech Stack

Deeply knowledgeable in Hostaway, Guesty, Hospitable, Streamline, Rentals United and Uplisting.

Automation: Capable of mapping complex property structures, building foolproof messaging workflows, and utilizing dynamic variables for 100% automated yet personalized communication.

Operational Tech: Experienced in utilizing tools like Slack, Airtable, and ---------- to streamline reporting, track maintenance, and integrate cross-team workflows.

Revenue Management

Dynamic Pricing: Expertise in executing pricing strategies and market analysis to maximize daily rates during peak seasons and festival dates using PriceLabs.

Growth Focus: Proven ability to monitor market trends, adjust rates proactively, and consistently increase occupancy and overall portfolio profitability.

Operations & Team Management

Ground Team Coordination: Experienced in managing daily cleaning schedules, coordinating property maintenance, and acting as the main point of contact for external vendors and ground crews.

Process Improvement: Skilled in creating Standard Operating Procedures (SOPs) and daily handover reports to ensure smooth, efficient operations across multiple properties.

Top Skills

Professional Services » Management Services » Property Management

Experience: 5 - 10 years

Highly experienced in managing daily operations, drafting clear SOPs, and building automated reporting systems for daily check-ins, check-outs, and task handovers. I routinely coordinate with cross-functional remote teams (Operations, Guest Experience, and Revenue) as well as on-site ground crews, cleaners, and maintenance personnel to ensure zero operational downtime.

Real Estate » Short Term Rentals

Experience: 5 - 10 years

I bring over a decade of property management expertise, specializing in large-scale short-term rental operations and portfolio optimization. My core strength lies in combining advanced tech automation—including platforms like HostAway and Airbnb—with premium guest relations to maximize revenue and ensure seamless, efficient daily operations.

Real Estate » Short Term Rentals » Airbnb

Experience: 5 - 10 years

I bring over a decade of property management expertise, specializing in large-scale short-term rental (STR) operations and portfolio optimization. My core strength lies in combining advanced tech automation with premium guest relations to maximize revenue and ensure seamless daily operations.