Cesar

Customer Service Expert / Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $11.24/hour ($1,978.24/month)

Bachelors degree

Last Active

April 26th, 2024 (yesterday)

Member Since

March 21st, 2017

Profile Description

Having spent 6 years primarily in support roles within the BPO industry, I progressed to the position of operations Team Leader. My daily responsibilities included conducting root cause analysis for coaching purposes, utilizing MS Excel for file maintenance and data mining. Customer service was also a fundamental aspect of my experience, and I specialized in dealing with complex or escalated cases by defusing frustrated customers, addressing their concerns, and implementing successful resolutions. I am excited to begin collaborating with you and can hardly wait to hear back from you soon.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Office and Administration » Transcription

Office and Administration » Translation

Basic Information

Age
42
Gender
Male
Website
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Address
Tanauan City, Batangas
Tests Taken
English
B2(Upper Intermediate)
Uploaded ID
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