IT System Administrator

I provide end-to-end management of physical assets, including the deployment, maintenance, and decommissioning of desktops, laptops, and mobile devices. I am skilled in diagnosing and repairing issues with peripheral equipment such as printers and workstations to ensure zero downtime for team members. My experience includes coordinating hardware upgrades and managing equipment inventories to support seamless business operations. By providing expert technical support for a wide range of hardware brands, I ensure that all devices remain secure and functional throughout their entire operational life. I also focus on maintaining detailed documentation for audits and handovers to keep asset tracking organized and efficient.

I specialize in transforming raw operational data into actionable business insights by analyzing daily reports from platforms like Tableau and Salesforce. During my tenure as a Sales Coach Analyst, I identified key performance trends and coaching opportunities to drive team productivity and revenue growth. I am proficient in tracking progress through dynamic performance dashboards and providing strategic recommendations to stakeholders based on quantitative results. By delivering comprehensive weekly reports, I help leadership visualize success metrics and collaborate on data-driven strategies for continuous improvement. My analytical approach ensures that every business decision is backed by clear, evidence-based documentation.

I provide expert technical support for complex connectivity issues, specializing in local and wide area network (LAN/WAN) stability and wireless performance. I am proficient in configuring and troubleshooting VPN connections to ensure secure remote access, alongside managing router setups and SIM activations for various network environments. By identifying signal interference and resolving connectivity failures, I consistently reduce downtime and ensure stable network performance for global users. My approach focuses on systematic diagnostics and clear documentation, leading to faster resolution times and improved self-service adoption for recurring issues.

I manage the full user lifecycle and cloud infrastructure for enterprise environments by handling high-volume account provisioning, de-provisioning, and password resets within Active Directory and the Microsoft 365 Admin Center. My expertise includes configuring security groups, distribution lists, and shared mailbox permissions to ensure secure and efficient resource access across the organization. I also administer Exchange Online, where I oversee critical mailbox migrations and resolve complex mail flow issues to maintain consistent communication. Additionally, I provide expert support for the full Microsoft 365 suite, ensuring that software integration and connectivity remain seamless for all remote and on-site users. By maintaining a 92% CSAT and 95% SLA compliance, I ensure that these administrative tasks directly support minimal business disruption and high user productivity.