Digital Marketing Project manager

Fluent in written and spoken English with strong professional communication skills. Experienced in conducting client calls, writing clear documentation, delivering presentations, and maintaining effective communication with international clients in remote work environments and on the local areas as well

✅Media Planning with High Level Strategy (for New Client) ✅ Upsell, Improve Performance/Optimization, Improve Delivery/Scale (Existing Client) ✅ Strategy Request upon Client Request (Could be New Client or Existing Client or Pitching a Prospective Client) ✅Research & Strategy (Using various audience data tools such as but not limited to: Demograph, Dstillery, SEMRush, Equio, ChatGPT etc.) ◉ Pull and analyze audience data to begin forming a narrative about user behavior, demographics, and intent ◉ Identify key insights from the data that are most relevant to campaign goals and client needs. ◉Write a strategic overview summarizing the most important findings to frame and support the upcoming proposal ◉Populate the Audience Matrix with audience and inventory recommendations that align with the insights and proposal overview. ◉Ensure each matrix row includes all required details: Audience, Inventory/Deal ID, and Tracking/Measurement method. ◉After strategy approval, convert insights and recommendations into finalized line item names and package names. ◉Input the approved strategy into the Nexxen Budget by Line Item/Bid Rate Workbook, ✅Activation Reference the Nexxen Budget by Line Item/Bid Rate Workbook to determine the optimal targeting strategy for each line item. ◉Select and apply targeting tactics from available activation partners (e.g., Private Market Places, FourSquare, InMarket, Dstillery, CrossPixe, Equativ, Nexxen, Adelaide Attention Deals, Statara Blue Bell) to align with audience and campaign objectives. ◉ Pre-build custom audiences from these partners during the Research & Strategy phase

Customer Success Project Manager Relationship management, customer support, onboarding, education, and retention. Proven ability to manage multiple client accounts, maintain strong relationships, and ensure a positive customer experience. Experienced in client onboarding, regular check-ins, progress tracking, and resolving issues proactively to improve satisfaction and long-term retention. ✅ Chat Support: Engage with customers to provide real-time assistance and answer queries. ✅ Troubleshooting (customer-facing): Resolve basic to moderate technical issues customers encounter. ✅ Customer Education: Teach customers about best practices in pixel generation and troubleshooting. ✅ Issue Documentation: Log customer interactions and support resolutions into CRM tools. ✅ Process Improvement (support-side): Suggest improvements to customer-facing processes, tools, and documentation. ✅ Collaborative Problem Solving (basic): Coordinate with internal teams to relay customer issues that require deeper investigation.

Experience guiding clients through challenges, helping them stay accountable to their goals, and providing constructive feedback to support personal and professional growth. Skilled at listening actively, identifying obstacles, and offering practical suggestions that help individuals maintain consistency and improve performance.

Technical implementation, deeper issue resolution, account-level architecture and guidance, working closely with engineering. ✅ Troubleshooting (technical/deep): Investigate complex tracking/data discrepancies and liaise with product/dev teams for fixes.and internal teams. ✅ Collaborative Problem Solving (technical): Partner with developers and QA to resolve advanced or systemic technical issues. ✅ Technical Expertise: Stay updated on technologies and provide technical guidance to both customers ✅ Design and Execute Test Plans: Create and run test cases to ensure implementation integrity and reliability. ✅ Root Cause Analysis & Defect Reporting: Analyze technical issues, report bugs, and follow through until resolution. ✅ Test Documentation: Maintain technical documentation for testing and quality assurance.

I use Notion to organize project documentation, timelines, SOPs, and internal workflows. I create structured pages for project briefs, task tracking, meeting notes, and status updates, making information easy to access for both clients and internal teams. Notion helps me maintain clarity across multiple projects, document decisions, and keep processes consistent—especially in fast-moving agency environments.

I apply Agile project management principles to keep work moving efficiently in fast-paced, evolving environments. I break large initiatives into manageable tasks, prioritize work based on impact and urgency, and adapt timelines as requirements change. I’m experienced in coordinating cross-functional teams through clear task ownership, regular check-ins, and transparent progress tracking. Using tools like Asana, ClickUp, Jira, and shared workspaces, I manage backlogs, track deliverables, and ensure stakeholders have visibility into project status. I focus on continuous improvement by identifying bottlenecks, refining workflows, and improving communication between technical, creative, and client-facing teams. My Agile approach emphasizes accountability, flexibility, and consistent delivery without sacrificing quality.

I use Figma to collaborate with designers, review UI/UX designs, and ensure creative deliverables align with project requirements before development begins. I’m comfortable navigating design files, leaving clear feedback, checking layouts, spacing, responsiveness, and ensuring designs are feasible for development. I also use Figma to track design revisions, confirm final approvals, and support smooth transitions from design to build.

I provide high-level executive assistance focused on organization, communication, and execution. I support founders and senior leaders by managing calendars, inboxes, priorities, and follow-ups, ensuring nothing slips through the cracks. I’m experienced in preparing summaries, drafting emails, organizing digital files, and coordinating meetings across time zones. I also assist with operational tasks such as document management, task tracking, internal coordination, and vendor communication. I work proactively—anticipating needs, flagging risks early, and creating structure around fast-moving priorities—so executives can stay focused on strategy and decision-making. My approach is detail-oriented, discreet, and reliable, with a strong emphasis on accountability and efficiency.