Customer/Technical Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.16/hour ($608.00/month)

Bachelors degree

Last Active

March 31st, 2026 (76 days ago)

Member Since

June 19th, 2025

Profile Description

WORKING EXPERIENCE:
Sitel
Tech Service Representative
July 29, 2019 – November 26, 2019
• Assisted customers with troubleshooting technical issues related to satellite TV service, equipment, and signal reception
• Guided customers through account management tasks, including billing inquiries, service upgrades, and plan changes
• Provided step-by-step support for setting up or reconnecting receivers, remotes, and streaming devices
• Resolved service disruptions and escalated complex technical issues to advanced support teams when necessary
• Educated customers on using DIRECTV features and services to enhance their viewing experience
IBEX Philippines
Customer and Tech Service Representative
Dec 10, 2019 – Present
• Guide customers through backing up, transferring, or recovering important data.
• Help with syncing devices (like phones to wearables) and configuring new equipment.
• Help resolve problems with smartphones, tablets, smartwatches, and other connected devices.
• Help with checking data plans and billing.
• Proficient in managing website domains.
• Skilled in building websites using GoDaddy Website Builder.
• Experienced in making small changes in content and layout updates on WordPress sites built with Beaver Builder.
• Set up website consultation scheduling using Calendly.
• Handled website change requests and tickets using Atlassian tools (e.g., Jira)
• Communicated effectively using Slack, Zoom and Gmail for team collaboration and client coordination.