Merlee
Email and Chat Support (Back Office), Customer Service Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
July 1st, 2026 (10 days ago)
Member Since
June 18th, 2025
Profile Description
Customer Service Specialist with over 5 years of experience in financial and airline accounts. Proven track record of maintaining 95%+ customer satisfaction by resolving complex issues with efficiency and professionalism. Skilled Subject Matter Expert with expertise in training and mentoring teams, enhancing accuracy, and streamlining processes. Proficient in CRM software, Amadeus Skyspeed, and MS Office applications, with strong written and verbal communication skills that ensure clear, high-quality customer support.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
-Managed all administrative tasks and complex customer account modifications (updates, cancellations, service changes). -Handled advanced case management and complex email correspondence with high accuracy.
Customer Support » Sales Support » Flight Booking
Experience: 2 - 5 years
-Facilitated and executed customer requests for flight reservations, itinerary changes, check-in, ticket issuance, and loyalty program inquiries. -Resolved complex ticket-related issues efficiently, consistently achieving high first-call resolution and customer satisfaction scores. -Leveraged deep product knowledge to provide accurate flight information and travel solutions, enhancing the passenger experience. -Acted as SME by mentoring new hires, handling escalated cases, and ensuring compliance with all service standards.
Other Skills
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao city, Davao del Sur
- Tests Taken
- IQ
- Score: 135
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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