Customer Service Representative, Quality Analyst

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

High school diploma

Last Active

April 26th, 2024 (10 days ago)

Member Since

March 19th, 2017

Profile Description

I've been in a BPO industry for 10 years as a customer service representative I handled different accounts. I handled customer inquiries, complaints, billing questions, and payment extension/service Upgrade to see actual infolm angry callers, repair trust, locate resources for problem resolution and design best-option Upgrade to see actual infoerface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 40-50 inquiries on any day of the week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Helped the company attain the highest customer service ratings (as determined by external auditors) -- earned passing marks in all categories including communication skills, listening skills, problem resolution, and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance Upgrade to see actual infopleted voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
I can work with low supervision, I am willing to be trained and flexible. I always make sure reports are done within the said deadline. I was promoted as A Quality Analyst, I listened to calls and making sure that the agents are providing excellent customer service.