Executive Assisstant

I am highly comfortable with using digital tools and technology to improve productivity and efficiency. My experience includes working with Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Office Suite, and Canva for creating content and presentations. I’ve also managed social media platforms, scheduled posts, and performed online research and data entry. Being quick to learn new systems and software, I can easily adapt to different tools such as project management apps (Trello, Asana, ClickUp) and communication platforms (Slack, Zoom).

I worked as a Customer Service Representative where I assisted customers with inquiries, complaints, and troubleshooting. I handled irate customers with professionalism and empathy, ensuring their concerns were resolved quickly and effectively. My responsibilities included managing high volumes of calls and messages, documenting issues, and providing accurate solutions. Through active listening and problem-solving, I improved customer satisfaction and built trust with clients.