John

Sales and Customer Service Manager

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 14th, 2026 (9 days ago)

Member Since

June 16th, 2025

Profile Description

• Manages and leads a team composed of at least 20 agents.

• Call listening and giving feedback/coaching to agents on how they can improve

• Taking call escalations

• Supports Operations Manager and performs management duties when manager is absent or out

of office

• Provides encouragement to tea ---------- mbers, including communicating team goals and identifying

areas for new training or skill checks

• Assists management with hiring processes and new tea ---------- mber training

• Answers tea ---------- mber questions, helps with tea ---------- mber problems, and oversees team

member work for quality and guideline compliance

• Develops strategies to promote tea ---------- mber adherence to company regulations and

performance goals

• Conducts tea ---------- etings to update members on best practices and continuing expectations

• Generates and shares comprehensive and detailed reports about team performance, mission-

related objectives, and deadlines

• Provides quality customer service, including interacting with customers, answering customer

inquiries, and effectively handling customer complaints