Hannah

STR Guest Experience | Airbnb VA & Medical Technologist

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Overview

Looking for full-time work (8 hours/day)

at $3.64/hour ($704.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

June 13th, 2025

Profile Description

Hi there! I'm a committed and results-oriented professional with solid experience in customer service and short-term rental property management. I have managed 25 properties for a Australian company before. With a strong foundation in hospitality and a hands-on approach to guest support and operations, I bring a well-rounded skill set to any team looking to enhance efficiency and guest satisfaction.

Customer Service Expertise:
Extensive experience providing excellent guest support, handling inquiries, resolving issues, and ensuring a smooth and positive experience from check-in to check-out.
Strong written and spoken English communication skills, with the ability to remain calm under pressure and address concerns with empathy and professionalism.
Experienced in handling after-hours guest situations and emergency response with sound judgment.

Property Management:
Skilled in coordinating cleanings, maintenance, and turnovers, ensuring that properties are guest-ready and operations run smoothly.
Proficient in managing listings, calendar updates, and guest communication on platforms like Airbnb, VRBO, ---------- , and more.
Familiar with operational tools like Guesty, Hostaway, Flexkeeping, Turno, RingCentral and more to manage STR workflows effectively.

Additional Skills:
Organized, detail-oriented, and tech-savvy with the ability to manage multiple tasks efficiently.
Experienced in using automation and AI tools to improve support speed and response quality.
Quick to learn new platforms and always open to training and growth opportunities.

Core Skills:
Guest Communication & Support
Calendar Management
Inbox & Email Management
Live Chat and Phone Support
File Organization & Data Entry
Scheduling & Task Management
Problem Solving & Decision Making
Emergency Guest Support

Tools & Platforms:
PMS: Guesty, Resly, Hostaway, OwnerRez, Turno
Project Management: Asana, ---------- , Notion
Communication: Slack, RingCentral, OpenPhone, WhatsApp, MS Teams, Google Meet,
Google Calendar, Google Suite
Availability: 20–40 hours per week (including evenings and weekends, if needed)

Top Skills

Customer Support » Phone Support

Experience: 2 - 5 years

I provide clear, efficient, and friendly assistance to customers. I am skilled at addressing inquiries, resolving issues, and ensuring a positive experience for callers. My ability to communicate effectively, and offer solutions quickly has consistently contributed to high levels of customer satisfaction.

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

I offer a comprehensive skill set in assisting customers, managing bookings, and driving sales. I excel in communicating clearly and effectively to resolve issues and ensure customer satisfaction. In sales support, I help streamline the sales process and offer solutions that meet client needs. Additionally, my expertise in property booking allows me to efficiently manage reservations, handle guest inquiries, and ensure smooth check-ins, contributing to an exceptional guest experience.

Virtual Assistant

Experience: 2 - 5 years

As a Virtual Assistant, I specialize in customer and guest relationship management by providing prompt, professional, and personalized support. I handle inquiries, resolve concerns with care, and maintain clear, consistent communication to ensure clients and their customers feel supported and valued.

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 98: DISC
Dominance: 19%
Influence: 17%
Steadiness: 42%
Compliance: 22%: English
C2(Advanced/Mastery)